Creative Virtual
NOVEMBER 28, 2019
We had more enquiries this year than ever before about using virtual agent and chatbot technology internally to support contact centre agents, relationship managers and other employees. Another organisation is using our natural language processing (NLP) capabilities to enhance their agent desktop.
AWS Machine Learning
FEBRUARY 6, 2023
The benefits of Amazon Lex and Talkdesk CX Cloud are exemplified by WaFd Bank , a full-service commercial US bank in 200 locations and managing $20 billion in assets. The bank has invested in a digital transformation of its contact center to provide exceptional service to its clients.
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Creative Virtual
APRIL 16, 2020
The product owner of the virtual agent also works closely with their live chat department, enabling the bank to fully optimise their virtual agent content based on their live chat agents’ feedback.
TechSee
MARCH 19, 2019
Modern contact centers are made up of a complex combination of humans and virtual assistants – using both natural and artificial intelligence – operating over multiple channels and using a wide range of tools to solve customers’ issues. Total Cost Per Contact. Boost KPIs with Visual Self-Service.
DMG Consulting
SEPTEMBER 14, 2021
Companies are re-evaluating their salary structures as they struggle to hire people for traditionally low-level jobs, including: contact center/customer service representatives, bank tellers, retail clerks, servers, hospitality workers, flight attendants, healthcare aides, and more.
Creative Virtual
OCTOBER 9, 2019
Moving into business we can look at software development, with stages including planning through to maintenance with the objective to move back to planning for more improvements based on feedback. To explain further – picture a user needing information about an upgrade to a banking service that may affect his/her account.
Creative Virtual
JANUARY 7, 2020
For Creative Virtual, it was important to me that the company maintain a culture of ownership, innovation and collaboration. I’m very proud to say that our first enterprise customer, Lloyds Banking Group, who we first worked with in 2004, are still a customer today. I am very proud of the positive feedback and five-star reviews!
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