CSM Magazine

JUNE 27, 2023

With Zenarate’s AI Coach, newly hired and tenured agents in training role-play with their personal unbiased AI Coach, from home or office, using their own natural language without any scripting. Zenarate AI Coach helped us achieve that goal.”

Coaching 59

Coaching Telecommunications Healthcare First call resolution 59

Talkdesk

JUNE 18, 2020

ProcedureFlow makes your employees experts faster. By combining the power of a knowledge base, workflow and agent scripting, contact centers can reduce agent effort and provide the best possible customer experience. Creating customized call flows help get new employees up to speed faster and assist customers sooner.

Management 63

Management Government Call flow Scripts 63

Integrity Solutions

JULY 25, 2023

The banking industry is undergoing a significant transformation, driven by technological advancements, changing customer expectations and evolving regulatory landscapes. Incidents involving banks like SVB and First Republic Bank, coupled with the emergence of new banks, have placed many regional and community banks in a precarious position.

Banking 72

Banking Coaching Sales Employee engagement 72

pindrop

APRIL 28, 2020

As a result, banks, insurance companies, retailers, and credit card issuers are pivoting to address new and increasing risks proactively. The tactics are largely the same, only with new scripts, and more sophisticated fraudsters continue to adapt to evolving technologies in an attempt to slip between the cracks.

Call Center 52

Call Center Banking Scripts Employee engagement 52

Enghouse Interactive

APRIL 28, 2019

Process Flow: One of the most important operating principles in contact centers is the adherence to communication scripting and workflow. Cost Savings – Ongoing management enables the organization to continually fine-tune processes, call flow scripting, special offer handling and other mission critical responses.

Quality management 40

Quality management Management Scripts Call flow 40

Enghouse Interactive

MAY 21, 2019

Process Flow: One of the most important operating principles in contact centers is the adherence to communication scripting and workflow. Cost Savings – Ongoing management enables the organization to continually fine-tune processes, call flow scripting, special offer handling and other mission critical responses.

Quality management 40

Quality management Management Scripts Call flow 40

Call Experts

SEPTEMBER 1, 2022

Scalability can improve your customer service and employee engagement, which are all crucial factors for a successful business. . The best way to ensure this doesn’t happen is by choosing a company with solid standards for handling sensitive customer information such as credit card and bank account numbers.

Interactive Voice Response 52

Interactive Voice Response Answering services Call flow Customer retention 52