Talkdesk

JUNE 18, 2020

ProcedureFlow makes your employees experts faster. By combining the power of a knowledge base, workflow and agent scripting, contact centers can reduce agent effort and provide the best possible customer experience. Creating customized call flows help get new employees up to speed faster and assist customers sooner.

Management 63

Management Government Call flow Scripts 63

Enghouse Interactive

MAY 21, 2019

Process Flow: One of the most important operating principles in contact centers is the adherence to communication scripting and workflow. For calls, this is a well-structured IVR; for chats, this is a user-friendly BOT.

Quality management 40

Quality management Management Scripts Call flow 40

Enghouse Interactive

APRIL 28, 2019

Process Flow: One of the most important operating principles in contact centers is the adherence to communication scripting and workflow. For calls, this is a well-structured IVR; for chats, this is a user-friendly BOT.

Quality management 40

Quality management Management Scripts Call flow 40

Call Experts

SEPTEMBER 1, 2022

While simple IVR systems are great for basic customer service, sophisticated ones will leverage speech recognition and help companies improve their call flow and reduce wait times. Scalability can improve your customer service and employee engagement, which are all crucial factors for a successful business. .

Interactive Voice Response 52

Interactive Voice Response Answering services Call flow Customer retention 52