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How Banks and Credit Unions Are Getting Serious About Culture Change and Employee Engagement

Integrity Solutions

With employee turnover one of the most serious internal threats credit unions and banks face today, many forward-thinking financial institutions are taking a hard look at their organizations culture and opportunities to change. Are Disengaged Employees Really A Concern? Find the original here on the Allied Solutions website.

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The Big Mistake Most Organizations Make with Employee Engagement

Beyond Philosophy

It seems most organizations have a Customer Experience program and an increasing number have started Employee Engagement programs. Because the experience you give your Customers is the same experience you should give your employees. Employee engagement is the latest buzz phrase in the industry.

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Workforce Management Software Improves Employee Engagement

DMG Consulting

Workforce Management Software Improves Employee Engagement. Changing employee expectations is one of the hottest workplace topics and touches on many aspects of the employee/employer relationship. The post Workforce Management Software Improves Employee Engagement appeared first on DMG Consulting.

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How Banks Can Crack the Code on Employee Engagement

Integrity Solutions

Top performing banks are the ones who always seem to go the extra mile to deliver memorable customer experiences. The banks’ customers are engaged, buy more, stay longer, and recommend the bank to their friends. We’ve all been hearing about engagement for so long, it’s almost become another intangible “soft” buzzword.

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Employee Culture: Why Amazon is on Top and Bank of America Isn’t

Beyond Philosophy

Last year’s survey revealed that Amazon claimed the top spot and Bank of America…well, didn’t. While I believe there are several factors at work here that make the difference between the two organizations, employee engagement is a big part it. That is to say, Amazon has it—and Bank of America doesn’t.

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Why Encouraging Social Goodwill Cultivates Employee Engagement and Improve Customer Experiences

Satrix Solutions

That’s because the medical need has skyrocketed in recent weeks as fewer people travel to blood banks and the stock of blood is being depleted or expiring. The post Why Encouraging Social Goodwill Cultivates Employee Engagement and Improve Customer Experiences appeared first on Satrix Solutions.

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Boosting Employee Engagement: 6 Tips for Keeping Contact Center Agents Motivated

Playvox

By investing in effective coaching strategies and technology, contact centers can be cost-efficient and maximize employee engagement levels at the same time. Then your one-on-one meetings can be focused on building relationships with your agents. Related Article: Five Coaching Tips For Contact Center Agents that Work 4.