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Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center

AWS Machine Learning

The benefits of Amazon Lex and Talkdesk CX Cloud are exemplified by WaFd Bank , a full-service commercial US bank in 200 locations and managing $20 billion in assets. The bank has invested in a digital transformation of its contact center to provide exceptional service to its clients.

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Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex

AWS Machine Learning

The Content Designer AWS Lambda function saves the input in Amazon OpenSearch Service in a questions bank index. For more information about Archy’s OAuth requirements, refer to Prerequisites in the Archy installation documentation. Archy requires either a client ID and secret pair or an authorization token. Choose Add Client.

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The Most Popular NLP Use Cases

Inbenta

Text summarization is the process of shortening a text and generating a concise summary whilst retaining the core idea and message conveyed by the initial document. Sentiment analysis tries to gauge the overall mood of a text or document, by analyzing the language used in these contents. Virtual agents and chatbots.

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ChatGPT, GPT-3, and Your Conversational AI Solution

Creative Virtual

We developed this approach to give our customers control over the AI to create accurate, reliable chatbot and virtual agent deployments. Can I just provide a few documents and let ChatGPT answer questions by ‘looking’ at those? For example, no transaction triggering API will ever be called by GPT looking at a document.

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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

There are VCAs that can follow simple instructions with no ability to make decisions, VCAs that process natural language to understand the intent of a customer, and VCAs that are able to utilize advanced computer vision to identify the needs of the customer – from analyzing a document to identifying a device in need of support.

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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

There are VCAs that can follow simple instructions with no ability to make decisions, VCAs that process natural language to understand the intent of a customer, and VCAs that are able to utilize advanced computer vision to identify the needs of the customer – from analyzing a document to identifying a device in need of support.

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JustCall vs Talkdesk: An In-Depth Comparison 

JustCall

All reports are created keeping the end-user in mind so that even a layperson can use such documents to improve business workflows. Companies looking for VoIP solutions will not have to break the bank while choosing JustCall. Such intervention would decrease the pressure on your human agents and free them for the more pressing tasks.