Banking Contact Center Government Wait times 
Talkdesk
DECEMBER 23, 2020
Distribution through financial centers: Banks, credit unions and community lenders will receive the applications, review, process and distribute the new tranche of $267.5 Banks and lenders will need to make the PPP process as clear and straightforward as possible to their agents and clients.
3CLogic
JANUARY 24, 2024
When a customer contacts your business, what’s their first impression? Are they met by long wait times and low-performing agents? Why should you consider using AI in your contact center? Are your agents spending considerable time answering common requests (password resets, case status updates, etc.),
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pindrop
APRIL 30, 2020
A short history of how the pandemic has unfolded – how contact centers have faired and how fraudsters have taken advantage. As a critical customer interface, contact centers have felt the effects directly, regardless of geography and industry. INSIGHT 1: THE EARLY SYMPTOM – BROKERAGES AND CALL VOLUME.
Talkdesk
MARCH 16, 2021
Federal government Coronavirus Aid, Relief, and Economic Security (CARES) Act— distributed $663 billion to over seven million small businesses to help them stay afloat, representing a great opportunity, but also posing significant logistical and access challenges for banks and lenders. He shared his advice to PPP borrowers: .
Etech GS
SEPTEMBER 11, 2019
When customers call customer service or initiate a chat, the wait time is longer without the help of artificial intelligence. Bots can at least begin the greeting process while customers wait for an available agent. Artificial intelligence also reduces the pressure on contact centers to schedule more agents to work at nights.
Fonolo
DECEMBER 11, 2019
The aim of these is to call out the companies that appear to be making a genuine effort to reduce their call wait times; to let the worst repeat offenders know that we (and the rest of Twitter) are watching them and expect them to do better; and because it’s fun. Most Improved Wait Time 2019: IKEA. Government.
BlueOcean
APRIL 14, 2023
With its ability to understand and process large amounts of data and its ability to generate human-like responses, ChatGPT can help companies respond to customer inquiries faster and more effectively, reducing wait times and improving customer satisfaction.
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