COPC

APRIL 1, 2024

Personalized Agent Training The adoption of digital gamification is a major component of this change. According to The Tech Report’s Gamification Statistics and Facts , 70% of the 2000 leading companies actively use gamification. Picture a customer engaging with a chatbot on a bank’s website.

Customer Experience 89

Customer Experience Gamification Benchmark Chatbots 89

Noble Systems

OCTOBER 22, 2018

In light of recent news from the royal commission exposing misconduct by Australian banking and financial institutions, businesses in the financial sector should consider taking a look at their internal sales practices and potentially recalibrating their corporate culture. X Bank made it easy for me to handle my issue/request.

Banking 48

Banking Gamification Customer centricity Surveys 48

Beyond Philosophy

APRIL 6, 2016

We’ve seen this in the past with directly competitive product and service feature-for-feature advertising and marketing; and we are still identifying it in such sectors as automotive, retailing, cable television, banking, and wireless lelecom. So, in benchmarking gamification efforts of a peer, an organization may take up similar approaches.

Gamification 236

Gamification Benchmark Automotive Wireless 236

Beyond Philosophy

APRIL 6, 2016

We’ve seen this in the past with directly competitive product and service feature-for-feature advertising and marketing; and we are still identifying it in such sectors as automotive, retailing, cable television, banking, and wireless lelecom. So, in benchmarking gamification efforts of a peer, an organization may take up similar approaches.

Gamification 150

Gamification Benchmark Automotive Wireless 150

teleopti

DECEMBER 7, 2018

For example; An advisor leaves Banking to move to Loans? That’s a ‘leaver’ as you’ll need to replace a Banking advisor, even though at a department level that shows as 0% attrition. Using tools like Gamification can help promote cohesion and a fun work environment that stimulates and motivates employees. New technology?

Gamification 48

Gamification Service level Banking Sales 48

Callminer

APRIL 21, 2020

Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. Joe is the Business Development Consultant at My Trading Skills , with over 17,000 unique visitors per month. “My Bank of America, J.P. Joe Bailey.

Call Center 182

Call Center Management Scripts Coaching 182

GetFeedback

APRIL 17, 2019

For example, Dynamics 365 allows using Gamification that presents work in the form of a game to engage agents into grasping the tool’s rich functionality and make them more productive, thus solving customer problems faster. Still, having all this in common, they do offer unique features.

Customer Service 102

Customer Service CRM Self service Gamification 102