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21 Call Center Managers Share Their Favorite Call Center Leadership Activities

Callminer

Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. Joe is the Business Development Consultant at My Trading Skills , with over 17,000 unique visitors per month. “My Bank of America, J.P.

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The Advantages of Having a Call Center Software for Financial Services

Hodusoft

For a bank, the customer call center plays a key role in the success of their business. As more and more customers shift to digital banking solutions, the interaction between bank officials and customers is thinning, while customer service agents are increasing rapidly. Intelligent Robo Dialers.