teleopti

DECEMBER 7, 2018

We see it time and time again, Contact Centre Managers are constantly fighting the battle between meeting their service level agreements by having the right number of staff at the right time with the right skills, whilst also striving to retain their staff. For example; An advisor leaves Banking to move to Loans? New technology?

Gamification 48

Gamification Service level Banking Sales 48

Vistio

APRIL 2, 2022

Michele’s an accomplished speaker, author, executive team member, and consultant. And I saw no downside in that business model, so I decided to take the leap out on my own, away from the corporate environment and start my own consulting company. I find it so interesting, Michele.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

Balto

SEPTEMBER 12, 2023

Some banks and financial institutions have taken AI implementation one step further by providing customers with tutorials and tips and tricks that can help them make the most out of their services. Customer centricity involves understanding the customer’s problems, feelings, and service level expectations.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52