Remove Banking Remove Consulting Remove Entertainment Remove Personalization
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15 TED Talks Every (Sales)person Should Watch

CrazyCall

I would like to start this article with a little confession : I’m the kind of person that prefers watching movies and TV shows to reading books. It’s entertaining, not tiring and very useful. It’s entertaining, not tiring and very useful. If you can entice that person to be intimate with you then you can sell.

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CX: The Shift from Call Center to Contact Center

Revation Systems

In his 1998 book, The Experience Economy , Joseph Pine observed that the world was shifting in such a way that experiences would become the predominant economic offering — characterized by entertainment, education, esthetic and escapism at varying levels of participation and absorption. Everything.

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What is Customer Experience Transformation?

The Petrova Experience

Imagine a car manufacturer that does not allow any vehicle customization, or a retail bank that with no app-based self service. Banking Experiences. People had personal relationships with their investors. The business of moving money was done in person. We are not suggesting you stop building personal relationships.

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The Biggest Challenge for Companies: Lack of Customer Knowledge

CSM Magazine

A full 80% of marketers expect enhanced personalization. Technology helps to identify actionable insights and user segments for highly personalized customer experiences and to place brand messages across channels.” Despite the clear benefits, companies face major hurdles when it comes to updating their CX strategy.

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The Independent Pharmacy Optimises Their Customer Experience with Mapp and Fresh Relevance

CSM Magazine

The Independent Pharmacy provides a safe, personal online healthcare service. The customer can receive confidential health consultations with a UK doctor and receive your prescription from the comfort of their own home. ” About The Independent Pharmacy. www.theindependentpharmacy.co.uk.

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Teri Yanovitch: Everything Speaks!

Bill Quiseng

During the application of the service, the technician receives a personal phone call, then stands around and has a cigarette before continuing the job. Using the entertainment analogy of “onstage” and “offstage”, cast members are constantly reminded the importance of recognizing they are “onstage” every time they step into a guest area.

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6 Customer Retention Strategies that are Here to Stay

ClientSuccess

It will surely get your brain and bank account working overtime. Adding credibility to this statement is a research study by Invesp Consulting which suggests: Existing customers are 50% more likely to try new products and spend 31% more than new users! Personalized Offers Lead to Loyal Customers. Shocker, right?