Banking Coaching Scripts Surveys 
Callminer
APRIL 21, 2020
Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. Good scripting can lessen the amount of decision making, but another way to counteract.
Callminer
AUGUST 1, 2017
Make onboarding & ongoing coaching as stellar as possible. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. If someone is making a mistake for two months waiting for his/her quarterly coaching session, thousands of dollars can be lost. James Pollard.
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NobelBiz
JULY 25, 2023
Meet the renowned Contact Center Coach, Michael Tamer, also a training expert, CEO at Proponisi, and an accomplished author. We’re thrilled to have him as our special guest on the show, where we delve into the world of training and coaching. Discover how AI integration influences agents and the age of anti-script.
Calabrio
NOVEMBER 25, 2020
In fact, the pace of change is only accelerating affecting nearly every facet of our lives, from how we bank, shop and socialize to how we respond to a pandemic. The one-size-fit-all script no longer cuts it. More than half a century later, his lyrics couldn’t be more relevant. Technology Fuels Contact Center Transformation.
Integrity Solutions
OCTOBER 27, 2021
A recent study showed more than half of those surveyed (58%) said their customer service expectations are higher today than they were before the pandemic. In the banking sector this is especially apparent. They don’t want ten minutes of on-hold music only to hear canned, scripted responses that ignore their real issues and needs.
Integrity Solutions
JULY 25, 2023
The banking industry is undergoing a significant transformation, driven by technological advancements, changing customer expectations and evolving regulatory landscapes. Incidents involving banks like SVB and First Republic Bank, coupled with the emergence of new banks, have placed many regional and community banks in a precarious position.
Customer Relationship Metrics
JULY 26, 2017
You’ve conducted surveys, created committees, put in recognition programs, and still you struggle. A Towers Watson survey, shows that only half of managers set effective employee goals. Think about the evaluation, the calibration, and the coaching. Surveys that “only” ask you to rate agent performance.
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