Banking Coaching Consulting Morale 
CX Global Media
JULY 12, 2019
For many, managing morale and employee engagement in a contact center is a complete mystery. She is responsible for a team of 30 plus banking professionals along with a team of 9, providing procedural support to associates across 120+ offices. Business Partner and Owner, The LAMA Training by McKee Consulting. Consolidated.
Callminer
APRIL 21, 2020
Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. William Taylor. velvetjobs. Your team has to know you as a person, not just a supervisor.
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CSM Magazine
APRIL 25, 2022
Too many constrictions are bad for employee morale. As long as it’s not breaking the law or breaking the bank, trust your employees to build that customer loyalty. No matter how much you study what your customers want, you’ll likely miss key information if you aren’t consulting with employees as well.
Hello Customer
APRIL 9, 2020
It’s all kinds of service delivery in banks, insurance, coaching, consultancy, HR, Organisations in all industries went remote overnight. Positive feedback is a real morale booster and motivates your employees to keep spirits lifted in difficult times. This doesn’t just apply to e-commerce.
Netomi
JANUARY 5, 2022
Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.
NobelBiz
JULY 31, 2023
A financial query at a bank differs vastly from a technical issue at a software company. This not only boosts agent morale but also ensures consistent service quality levels. We’re thrilled to have him as our special guest on the show, where we delve into the world of training and coaching.
Russel Lolacher
JANUARY 8, 2022
In episode three of Relationships at Work, I chat with Kate Nasser , author and People-Skills Coach, as we look at identifying negativity in the workplace and how to address it for ourselves and for our organization. She’s an author and her book is called Leading Morale: The People Skills to Stop Negativity and Ignite Contributions.
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