Skybridge

MARCH 23, 2021

How well do you know – I mean really know – what your customers want and need most from your brand right now? When business consultant Adrian Swinscoe recently tackled it, he drew on lessons he’s been learning from a number of CX leaders around the world, whittling his findings down to 4 simple but powerful best practices.

Best practices 52

Best practices Banking Consulting Consulting 52

COPC

APRIL 1, 2024

In our consulting work, we have seen a dramatic increase in organizations deploying these virtual guides for self-paced, continuous training sessions. Bot-Based Training Perhaps the most notable trend we’ve seen in our consulting work is the emergence of bot-based training systems.

Customer Experience 89

Customer Experience Gamification Benchmark Chatbots 89

Outsource Consultants

JANUARY 24, 2022

With a thriving industry comes the ability to invest in excellent training programs and customer service best practices. Though the cost of call centers in the Philippines is on the rise, the years-long investment in customer care can counteract the price increase.

outsourcing 128

outsourcing Real estate Government Call Center 128

Aspect

NOVEMBER 30, 2017

For our customers, best practice exchange has been a solid pillar of our own Aspect customer care for many years. Combining the expertise of your team with the latest technology innovations is what allows organisations to grow and protect future profitability.

Banking 65

Banking Best practices Consulting Consulting 65

Global Response

FEBRUARY 13, 2022

With a BPO call center, you’ll have access to the industry’s best technology—allowing you to optimize for important customer service KPIs and better understand customer data—without the expensive cost of financing it all yourself. and make sure they know and care about your brand almost as much as you do. As a result?

Call Center 62

Call Center outsourcing Business Process Outsourcing Telemarketing 62

Taylor Reach Group

MARCH 26, 2018

Conference co-chairs Paul Greenberg, Brent Leary, and the editors of CRM magazine are working together again to bring you some of the best CRM analysts and consultants, project leaders, and vendors in the industry. Learn how Wayfair and Bluegreen are using intelligence to improve the customer experience throughout their organizations.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

Callminer

FEBRUARY 23, 2021

“So, a major necessity of the changing customer service landscape in 2021 is remote support technology. That is, any technology that enables agents to connect with customers remotely.). For instance, cloud VOIP systems, live chat software, video consultation, asynchronous messaging, SMS service lines, and so on.

Call Center 376

Call Center Technology Banking Contact Center 376