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Call Center optimization: Tools and best practices to increase performance

NobelBiz

Brayan Carpio Senior Call Center Manager, Call4You Marketing “The technology aspect of NobelBiz stood out compared to the competition, and also the great team! Predictive dialers are particularly beneficial for sales and marketing campaigns, enabling agents to reach more potential customers in less time.

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6 Quick & Reliable Ways To Increase Sales For Your Business

Quality Contact Solutions

Tailor quality monitoring programs around a set of predetermined points, designed to ensure specific areas are touched on and maintain acceptable customer service levels. Quality Contact Solutions (QCS) is an industry leader in contact center and BPO solutions, including B2B and B2C programs. Contact us today to learn more.

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Uptime: The competitive edge in serving customers

Talkdesk

Regardless of industry or sales model (B2B, B2C), business has been forever changed by the customer’s insistence on technology excellence. This is especially true for customer service, which today has many different flavors. Understand the Uptime Service Level Agreement (SLA).

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5 Ways to Mystery Shop B2B

Ann Michaels and Associates

Traditional mystery shopping in the business-to-consumer (B2C) model is pretty straight-forward. Business-to-business (B2B) mystery shopping works in the same manner, with the one exception being that customers, or mystery shoppers, will pose as companies or customers calling to inquire about your services and products.

B2B 49
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Essentials for Telemarketing Call Centers

Noble Systems

Telemarketing is a type of marketing in which a company contacts customers or potential customers to build a relationship. However, telemarketing call centers actually support a much broader range of services, helping to build relationships, provide customer service and gather date – which can eventually lead to a closing a more complex sale.

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B2B Mystery Shopping Improves Your Business

Ann Michaels and Associates

Traditional mystery shopping in the business-to-consumer (B2C) model is pretty straight-forward. Business-to-business (B2B) mystery shopping works in the same manner, with the one exception being that customers, or mystery shoppers, will pose as companies or customers calling to inquire about your services and products.

B2B 40
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4 Call Center Metrics Insights from a Support Operations Lead

Talkdesk

I’ve been on Talkdesk’s Product Marketing team for almost a year now, and I have always considered myself to be fairly knowledgeable about the merits of call center reporting. Like many call centers, SpotHero measures and tracks common call center metrics such as service level, average wait time and average handle time.