Amity

JANUARY 30, 2019

A core pillar in most organizations is technical support and it’s important to evaluate what model is best for your organization. CS Architects / Engineers. If your solution is complex to implement and more difficult to use then a customer facing architect or engineer role may be right for your organization.

Education 61

Education Engineering B2C Technical Support 61

ProProfs Blog

SEPTEMBER 28, 2018

Joshua Bentley Partner, Engineer of Remarkable CX at Moxi Works. Often B2B is separated from B2C, and it makes sense regarding target audiences. If this is a chat in a technical support environment, the transcript of the resolution should be provided to the customer so that they can incorporate that solution into their knowledge base.

B2B 159

B2B Chatbots Upselling Interactive Voice Response 159

TechSee

JANUARY 25, 2023

[link] Curtis Woods, Director of Technical Services Curtis is the Director of Technical Services for Fresenius Medical Care North America , responsible for a nationwide field service organization, the technical training program, and a 24 / 7 technical support call center.

Automotive 41

Automotive Management Enterprise B2B 41

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Disha is currently the Vice President of Customer Success at Freshworks and has over 12 years of experience in Technical Support Leadership and Customer Management. Amarachi Ogueji. Donna Weber.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

Netomi

FEBRUARY 28, 2022

We] combine this qualitative understanding with insights from the analytics team and work with product teams and engineering to design the best solutions, improve processes, and prevent issues,” she said. It’s not the entirety of my team that’s now Customer Love, it’s the people who are the technical support agents.”.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

RichCall

SEPTEMBER 13, 2017

The contact centre will support this by providing hints, tips, education and technical support. ”’ Those contacts that remain, will be complicated, complex and require a significantly different profile, than the typical customer service or technical support agent that exists in most centers today.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

OctopusTech

DECEMBER 7, 2022

24/7 technical support assistance. Its characteristics include – Creation of custom price lists for B2B and B2C customers. This is vital in building brand awareness and making your site live in search engines. Customizable checkout options. Integration of various sales channels. 100+ currencies. Unlimited API calls.

Enterprise 12

Enterprise Sales Analytics B2C 12