Hello Customer
JUNE 21, 2021
One solution is to print a QR code on the packaging that leads to a survey. Net Promoter Score) survey will already point you towards some insights about why people love your brand. (Net Net Promoter Score) survey will already point you towards some insights about why people love your brand. Check out our free ebook about NPS
Peter Lavers
JULY 6, 2016
This is particularly an issue in B2C companies, as it comes out 3rd amongst B2B respondents. I use different systemic models for B2C, B2B and Public Sector/Not For Profit (NFP). Please note, however, many NFP organizations consider themselves closer to the B2C/commercial model embodied in SCHEMA – in which case that’s the one I use!
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Fonolo
NOVEMBER 6, 2018
Every year, many analyst firms and research groups try to illuminate the future with surveys. And one of the most common ways to present results from those surveys is via the cohort chart. As you can see, we like cohort survey charts, too! eBook: The ROI of Call-Backs for Your Call Center. Beware the Cohort Study.
C3Centricity
DECEMBER 1, 2020
According to Korn Ferry’s 2019 CMO Pulse survey, “As the champion of the customer, it is not surprising that CMOs cited customer centricity as their top strategic priority. The survey also found that 41% of CMOs see strategic thinking as the top capability gap they are focused on developing in their direct reports.”
Babelforce
MARCH 26, 2020
Imagine you surveyed 100 customers. But if you surveyed the 100 customers and only 20% were detractors, your NPS score would jump up to 30 – representing a 20% greater chance your customers will recommend you to a friend. And of course, you need a good way to deliver your surveys. Like this: (no. 50% – 40% = 10).
Influitive
AUGUST 3, 2015
In fact, the 2015 B2B Buyer’s Survey Report (sponsored by DemandBase and Demand Gen Report), found the top three resources that buyers rely on when researching potential vendors were: In addition, access to all of this information is making the buying cycle longer. The days of social media being a B2C-only marketing tool are long gone.
JivoChat
MARCH 20, 2022
B2C, B2B, SaaS (software as a service), physical products, services? A product isn’t always a physical item, it could also be an ebook, and a subscription, for example. Many of them are even willing to pay more if the service is worth it, as the Achieving Customer Amazement Survey Report , from 2021, showed.
Expert insights. Personalized for you.
98 
Let's personalize your content