ChurnZero

JANUARY 5, 2022

So, are Customer Experience and Customer Success really the same? Perhaps, more importantly, how can businesses leverage both of these practices to improve customer retention and reduce churn? Let’s first understand the differences between Customer Experience and Customer Success. .

Customer Experience 98

Customer Experience B2B B2C Customer retention 98

Influitive

OCTOBER 30, 2015

He says it is the job of the marketer to use this new technology—like an advocate marketing program —to scale customer engagement efforts at every stage of the buyer’s journey. Tweet this quote: “It’s not about B2B or B2C, it’s B2H–Business to Human.”. Download your FREE eBook now. Delivering an exceptional customer experience.

Marketing 79

Marketing B2B B2C Upselling 79

inSided

OCTOBER 2, 2019

So we're clear: The need to facilitate effective customer self-service, in B2C and B2B organisations, is a non-negotiable. That said, it's fair to say that it becomes even more critical in B2B SaaS companies, where increasing customer engagement, and retention, are (or should be!) What’s more? What's not to love?

Self service 67

Self service B2B SaaS Gamification 67

Fonolo

MAY 10, 2018

It’s impossible to say ‘Influencer’ and ‘Customer Experience’ in the same breath without thinking of Peter Lavers, a titan of #CX with an impressive career at the helm of big brands like Rolls-Royce, Bentley, and Customer Futures. What’s Inside: Pain Points Across the Customer Journey. DOWNLOAD THE FREE EBOOK TODAY.

Customer Experience 113

Customer Experience Chief Customer Officer B2C Contact Center 113

GetFeedback

DECEMBER 21, 2018

Learn about the top two customer surveys for predicting and increasing customer retention. Anytime a customer cuts ties, you experience the negative impact of customer churn. Here are 40 customer retention statistics that reinforce the growing need for customer experience management.

Customer retention 156

Customer retention B2B Surveys B2C 156

ChurnZero

FEBRUARY 7, 2020

Report trends for Customer Success: 34% annual growth for Customer Success Managers (CSMs) in 2018. 72% of Customer Success roles are in the Software & IT industry with other top hiring industries including Internet, Marketing, and Finance. This means a vigilant focus on growing customer retention and lifetime value.

SaaS 64

SaaS Transportation B2C Customer retention 64

Kapta Customer Success

OCTOBER 2, 2017

The principles can be applied any company that works with large organizational customers, but cannot be applied in B2C industries. Customer success is limited strictly to subscription-based service companies, but can be applied in B2B or B2C industries. These three metrics are the most important to showing true progress.

Accountability 40

Accountability Management B2C Upselling 40