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8 Powerful Customer Experience Bloggers You Need to Watch in 2018

Fonolo

When you arrive at his company homepage, WCL Management, which works with B2C, B2B and public sectors, do yourself a favour and head on over to the Latest Thinking section. It’s no wonder, then, that the company plays generous host to a resourceful blog emphasizing all things customer service. DOWNLOAD THE FREE EBOOK TODAY.

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What’s the Job Outlook for Customer Success Professionals?

ChurnZero

Report trends for Customer Success: 34% annual growth for Customer Success Managers (CSMs) in 2018. 72% of Customer Success roles are in the Software & IT industry with other top hiring industries including Internet, Marketing, and Finance. This means a vigilant focus on growing customer retention and lifetime value.

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