B2C Customer effort Customer Experience Customer Support 
Kayako
NOVEMBER 9, 2018
A growing concern for customer retention, expansion, and cross-sell opportunities is customer effort. This “effort villain” is out to get your customers at every chance. We know that the more effort a customer has to exert, the more likely they are to churn. Wounded Agent Experiences = Bad.
Lumoa
FEBRUARY 9, 2023
The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Actionability is also, as we believe, one of the essential aspects of customer experience management.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Nicereply
JULY 13, 2021
.” Companies must set their support agents up for success. As the team that speaks most frequently with customers, they need to have the tools and knowledge to create customer experiences that meet and exceed expectations. Marc Bindlechner is the Director of Customer Service at Koala. Introducing our Experts.
Nicereply
FEBRUARY 2, 2024
Customer success is central to the success of a business. The more customers experience success with your product, the more they’ll use it and recommend it to others. Customer success has become a key priority for businesses lately because of the intense competition in most industries.
ShepHyken
SEPTEMBER 7, 2021
Digital Customer Service. Transforming Customer Experience for an On-Screen World. Shep Hyken interviews Rick DeLisi and Dan Michaeli, authors of Digital Customer Service: Transforming Customer Experience for An On-Screen World. They discuss why customer-centric companies need digital transformation.
Nicereply
NOVEMBER 27, 2023
In today’s competitive business landscape, the one thing that sets companies apart is not just the quality of the products they offer, but the experience they provide to their customers. As a customer experience professional, you’re at the forefront of this battle for consumer loyalty and satisfaction.
Mindtouch
AUGUST 27, 2018
A good amount of customer support interactions begin with the three simple words: I don’t know. And when customers don’t know how to resolve an issue, they tend to initiate some kind of support interaction. According to Marketo , two out of three B2B consumers engage a company primarily to request service or support.
Expert insights. Personalized for you.
48 
Let's personalize your content