inSided
OCTOBER 2, 2019
So we're clear: The need to facilitate effective customer self-service, in B2C and B2B organisations, is a non-negotiable. Of course, this is easier said than done and it can't be achieved just any old way. If that doesn't make you realise you need to up the ante when it comes to your self-service offering I don't know what will!
Talkdesk
APRIL 8, 2016
Over the course of the webinar, Nate shared some of the wisdom he has learned as SpotHero’s Support Operations Lead and offered valuable advice to listeners during a lively Q&A session. For example, SpotHero is a B2C company with callers who are typically driving or in a rush to park their car when they call in.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NobelBiz
JUNE 5, 2023
Or course, there are different types of lead generation that typically fall into two main categories: Outbound lead generation which generally include direct mail, advertising, cold calling and email marketing. Learn how to implement a solid call center gamification strategy today by watching our dedicated workshop.
NobelBiz
MAY 9, 2023
Use Case: Because it tends to get better and better as more data is thrown at it, the Predictive Dialer performs best with large outbound campaigns, usually suited for the B2C niche. Gamification is one of the most effective training methods that fosters both loyalty and efficiency.
Nicereply
APRIL 7, 2020
Additionally, you can, of course, edit the survey content so that you can ask the right questions about your customer service. These features include but are not limited to a built-in call center, automation rules, gamification, reporting and analysis tools, native live chat widget widgets with proactive chat invitations, and much more.
NobelBiz
MAY 22, 2022
Of course, it is always better to have a wider talent selection pool. Christian: It’s like in the contact center space, where you have interactions with the consumers, whether it’s B2C or B2B, it’s not the technology or the person; it’s not one or the other. However, this proved to be a double-edged sword.
Vistio
APRIL 2, 2022
And people are switching channels, and using different tools to learn, and consume content, and interact with their colleagues during the course of the day, and interact with their instructors. Things like gamification and automated recognition and reward, and aggregated data for performance support, and things like that. ” Yeah.
Expert insights. Personalized for you.
67 
Let's personalize your content