inSided

OCTOBER 2, 2019

If that doesn't make you realise you need to up the ante when it comes to your self-service offering I don't know what will! So we're clear: The need to facilitate effective customer self-service, in B2C and B2B organisations, is a non-negotiable. Take B2B software company, Infoland's Community for example.

Self service 67

Self service B2B SaaS Gamification 67

Talkdesk

APRIL 8, 2016

Over the course of the webinar, Nate shared some of the wisdom he has learned as SpotHero’s Support Operations Lead and offered valuable advice to listeners during a lively Q&A session. Like many call centers, SpotHero measures and tracks common call center metrics such as service level, average wait time and average handle time.

Call Center 42

Call Center Metrics Average Handle Time Gamification 42

Vistio

APRIL 2, 2022

And while customers were forgiving during the emergency in terms of service levels, now they’re not so much so. And people are switching channels, and using different tools to learn, and consume content, and interact with their colleagues during the course of the day, and interact with their instructors.

Contact Center 52

Contact Center Real estate Customer Service Self service 52