NobelBiz

FEBRUARY 27, 2024

When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. Use gamification as part of training Incorporate game-like elements in training programs to increase engagement and motivation.

Best practices 105

Best practices Call Center Interactive Voice Response First call resolution 105

NobelBiz

MAY 9, 2023

Use Case: Because it tends to get better and better as more data is thrown at it, the Predictive Dialer performs best with large outbound campaigns, usually suited for the B2C niche. However, there are a few general best practices that will increase the likelihood of a successful auto-dialer campaign.

Best practices 98

Best practices Call Center Gamification Contact center software 98

inSided

OCTOBER 2, 2019

So we're clear: The need to facilitate effective customer self-service, in B2C and B2B organisations, is a non-negotiable. Online communities give your users a transparent platform to interact and share best practices with each other—and you.

Self service 67

Self service B2B SaaS Gamification 67

Noble Systems

AUGUST 27, 2020

Their audiences can be either business-to-consumer (b2c) or business-to-business (b2b). Call Recording for verifying sales, payments, adherence to best practices, and compliance with regulations, and to improve quality and see where training might be needed.

Telemarketing 53

Telemarketing Call Center Gamification Contact center software 53

CrazyCall

JANUARY 21, 2019

As Ken Krogue writes, telemarketing is a scripted, single-call close, usually targeting business-to-consumer (B2C) sales. Gamification is one of the methods that sales coaches and sales executives use in order to motivate their peers to hit better results. You can also apply gamification to everyday work. Hire the right people.

Telemarketing 87

Telemarketing Sales Scripts CRM 87

NobelBiz

JUNE 5, 2023

If you want to learn more about all the best practices with training and staffing for contact centers, we encourage you to watch one of our latest webinars on this very topic: Contact Center Staffing in a Remote World: Most effective strategies for recruiting, retention, and motivation of Contact Center employees.

Call Center 52

Call Center Scripts CRM Contact Center 52

Vistio

APRIL 2, 2022

One is a senior leader strategy session, and the other is an operational best practice exchange. Things like gamification and automated recognition and reward, and aggregated data for performance support, and things like that. Again, these are people that are just us like on the ground and leaders.

Contact Center 52

Contact Center Real estate Customer Service Self service 52