NobelBiz

FEBRUARY 27, 2024

When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. WFO encompasses a range of practices, from forecasting and scheduling to performance management and agent training.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

inSided

OCTOBER 2, 2019

If that doesn't make you realise you need to up the ante when it comes to your self-service offering I don't know what will! So we're clear: The need to facilitate effective customer self-service, in B2C and B2B organisations, is a non-negotiable. Take B2B software company, Infoland's Community for example.

Self service 67

Self service B2B SaaS Gamification 67

Noble Systems

AUGUST 27, 2020

However, telemarketing call centers actually support a much broader range of services, helping to build relationships, provide customer service and gather date – which can eventually lead to a closing a more complex sale. Their audiences can be either business-to-consumer (b2c) or business-to-business (b2b).

Telemarketing 53

Telemarketing Call Center Gamification Contact center software 53

Vistio

APRIL 2, 2022

And for our corporate members, we facilitate frequent virtual meetings, they’re monthly, there’s a couple of them a month for different levels of the organization. One is a senior leader strategy session, and the other is an operational best practice exchange. And let’s take something like a service level.

Contact Center 52

Contact Center Real estate Customer Service Self service 52