CSM Magazine

JULY 22, 2021

Henry Spitzer, VP of Sales at Lusha explains how community building is a powerful and cost-effective way to increase retention by creating a central destination for users to find support, advice and best practices. B2Bs in the SaaS space today strive for agile growth. The Bare Basics. Super-charging Customer Acquisition.

Advertising 98

Advertising SaaS B2C Engineering 98

Totango

JUNE 24, 2022

Customer success in SaaS differs from CS in other industries. Read on to learn the keys to effective customer success for SaaS clients. Read on to learn the keys to effective customer success for SaaS clients. How Is Customer Success for SaaS Different from Other Businesses.

Best practices 103

Best practices SaaS Journey mapping B2C 103

Nicereply

JULY 13, 2021

Giving the team hands-on usage that mimics customer use cases helps build a clearer understanding of pain points, frustrations, and best practices and can significantly improve their service. They provide B2B SaaS solutions for brands and manufacturers globally. Loom is a B2B and B2C video software company.

B2B 98

B2B B2C SaaS Technical Support 98

ChurnZero

OCTOBER 1, 2022

Q: Is there a difference in CSQL growth with B2B and B2C customers? There’s starting to be this sense of maybe we need Customer Success for B2C. My p ersonal professional opi nion is that most B2C companies don’t actually require much in the way of Customer Success unless they’re B2B2C.

B2C 97

B2C Upselling B2B Accountability 97

Callminer

MAY 11, 2020

While following best practices for hiring and training employees who are the right fit for your company is crucial, that doesn’t always mean that problems will never arise. Whether you are B2B or B2C, every business is P2P, and connecting on a personal level is what matters most…”. Be ready to let go.

Management 273

Management Customer Experience Customer Service Coaching 273

SmartKarrot

JUNE 22, 2022

Startups, especially SaaS startups, aim at achieving unicorn status. The same goes for a B2B SaaS startup as well. For starters, a B2B SaaS startup is a newly found company that offers SaaS products and/or solutions for other businesses. The case is the same with both B2C startups and B2B startups.

B2B 11

B2B SaaS B2C Marketing 11

SmartKarrot

DECEMBER 28, 2021

SaaS sign-up flow is the first thing your prospective customers will experience when they interact with your product. Since first impressions are the last impression, making your SaaS sign-up flow as frictionless as possible makes sense. It also results in a better user experience and drives in higher SaaS conversion rate. .

SaaS 10

SaaS Upselling B2C Best practices 10