NobelBiz

FEBRUARY 27, 2024

When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. Offer regular feedback Constructive feedback is vital for agent development. What Is the Best Solution To Run Call Center Campaigns?

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Quality Contact Solutions

OCTOBER 4, 2022

That’s why we’ve compiled four best practices to help you meet your sales goals and keep your team busy. Our next lead generation best practice is customer service. Our next best practice in how to generate leads is to focus on your website. Case Study: B2B Lead Generation & Cold Calling.

Best practices 111

Best practices Telemarketing outsourcing B2B 111

The Northridge Group

MAY 2, 2023

To get a handle on ChatGPT, its implications, benefits, challenges, and best practices for contact centers we had a virtual conversation recently with Nathan Hart, Senior Director of Technology, Solutioning & Data Analytics, The Northridge Group. and most recently (at presstime) GPT-4.

Contact Center 67

Contact Center B2C Chatbots B2B 67

C3Centricity

JUNE 2, 2021

Years ago we had a client selling new road construction materials to civil engineers to be included in the specifications. Many companies use a good, better, best product offering with different price points. Pricing can be deployed in good, better, best strategies. Pricing #B2B #B2C Click To Tweet. New product pricing.

B2B 78

B2B B2C Marketing Consulting 78

Callminer

MAY 11, 2020

While following best practices for hiring and training employees who are the right fit for your company is crucial, that doesn’t always mean that problems will never arise. When they’ve calmed down, agree with them but give constructive criticism. Never, ever challenge them or antagonize them when they are in full rage mode.

Management 273

Management Customer Experience Customer Service Coaching 273

Quality Contact Solutions

JUNE 21, 2019

Jeri is a great communicator and is constructive and respectful of the employee with her response. Jeri helps to cultivate talent and intelligence throughout our team by teaching and mentoring, providing best practices. Being a team player. Let’s dig into how Jeri lives these attributes.

Telemarketing 71

Telemarketing virtual call center Construction B2B 71

Totango

NOVEMBER 3, 2021

Here we’ll cover some best practices for getting the most out of your NPS surveys. The wording also may vary depending on whether your market is a B2B or B2C niche. Follow Net Promoter Score Best Practices to Boost Retention and Referrals.

Best practices 96

Best practices Surveys Upselling Journey mapping 96