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Call Center optimization: Tools and best practices to increase performance

NobelBiz

When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. Call center optimization is a strategic approach that focuses on enhancing the efficiency and effectiveness of call center operations.

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The ChatGPT Revolution

The Northridge Group

But could it revolutionize the contact center industry? To get a handle on ChatGPT, its implications, benefits, challenges, and best practices for contact centers we had a virtual conversation recently with Nathan Hart, Senior Director of Technology, Solutioning & Data Analytics, The Northridge Group. from OpenAI.