ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. While the data was very fresh, we went on a global road trip to conduct cross-functional action planning workshops.

B2B 62

B2B Feedback B2C Enterprise 62

Lumoa

APRIL 24, 2018

Business leaders tell me that they also like the fact that they can compare their scores to other ‘benchmark’ businesses and this brings a tangibility to it. Sean Crichton-Browne Head of Global Partnerships & Cust omer Engagement at MarketCulture , Keynote Speaker, Workshop Facilitator. NPS is simple benchmarkable, and consistent.

Consulting 135

Consulting Consulting Metrics Feedback 135

SmartKarrot

SEPTEMBER 8, 2020

I am not going to dismiss this melodramatic viewpoint ( “QBR is dead!” ) but would like to take an analytical view on both sides. If you are into a fast moving business, especially in a B2C environment, then your needs are mostly short term. Process goals, such as conducting a workshop, are not result-based. When is it needed?

Benchmark 10

Benchmark B2C Feedback B2B 10