ShepHyken

JUNE 26, 2023

There is something here for every type of business, large and small, B2C and B2B. There is something here for every type of business, large and small, B2C and B2B. Imagine a meeting with various customers sharing their feedback at a level that is far beyond a traditional focus group. Connect with Shep on LinkedIn.

Customer Service 39

Customer Service Customer centricity B2C Entertainment 39

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. Accepting all feedback requests would certainly require significant precious time. So, what does it mean?

B2B 62

B2B Feedback B2C Enterprise 62

Vistio

APRIL 2, 2022

And we also do a couple benchmarking surveys a year for member companies and also have an online forum, some private meeting groups for members to be able to exchange digitally in that environment. If yours is taking weeks to be able to give people feedback, you’re going to lose in that proposition.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

Lumoa

APRIL 24, 2018

Tracking feedback of any kind helps leaders recognize when things are going well and when they are not. So while I'd recommend this as a tool for those who want to gather the right feedback, I wouldn't say it's the only one. Another reason I'm neutral is the customer feedback loop. blog linkedin twitter Why? linkedin Why? "I

Consulting 135

Consulting Consulting Metrics Feedback 135

SmartKarrot

SEPTEMBER 8, 2020

If you are into a fast moving business, especially in a B2C environment, then your needs are mostly short term. Process goals, such as conducting a workshop, are not result-based. When results can be measured based on the feedback of your actions, you can check if your benchmarks are achieved. When it is not needed?

Benchmark 10

Benchmark B2C Feedback B2B 10