Up Your Service

JULY 16, 2018

This holds true in every geographic market, and for both B2B business customers, and for B2C retail consumers. 84% of customers say being treated like a person, not a number, is very important to winning their business. Technology Sets New Benchmarks for Innovation. Innovation has become the standard.

B2C 67

B2C Benchmark B2B Technology 67

Up Your Service

JULY 16, 2018

This holds true in every geographic market, and for both B2B business customers, and for B2C retail consumers. 84% of customers say being treated like a person, not a number, is very important to winning their business. Technology Sets New Benchmarks for Innovation. Innovation has become the standard.

B2C 40

B2C Benchmark B2B Technology 40

Vistio

APRIL 2, 2022

And we also do a couple benchmarking surveys a year for member companies and also have an online forum, some private meeting groups for members to be able to exchange digitally in that environment. And many of, certainly my clients and member companies, are often refilling positions because of promotion out to other arms of the organization.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. While the data was very fresh, we went on a global road trip to conduct cross-functional action planning workshops.

B2B 62

B2B Feedback B2C Enterprise 62

Lumoa

APRIL 24, 2018

Business leaders tell me that they also like the fact that they can compare their scores to other ‘benchmark’ businesses and this brings a tangibility to it. NPS is a combination of two things: a measure of my personal satisfaction with a particular product or service AND whether or not I want to then recommend it to someone else.

Consulting 135

Consulting Consulting Metrics Feedback 135

SmartKarrot

SEPTEMBER 8, 2020

A quarterly business meeting is mostly done in person but these days companies conduct it remotely too. If you are into a fast moving business, especially in a B2C environment, then your needs are mostly short term. Process goals, such as conducting a workshop, are not result-based. When it is not needed? Result-based.

Benchmark 10

Benchmark B2C Feedback B2B 10