article thumbnail

Inside Customer Success: Winning by Design

Amity

If every person is in front of their computer, with the video turned on, everyone has the same experience as though they are sitting in the front row. What I mean by that is, if you look at the traditional sales funnel it stops at Closed Won, but in SaaS 75% of your revenue potential comes after the initial sale.

SaaS 84
article thumbnail

Tweak Your Customer Success / Account Management Playbooks for the Enterprise Customers

SmartKarrot

Decentralize customer success and build more revenue streams with increasing expansion revenue opportunities. Another goal of customer success teams is to drive more personalized and contextualized engagements as per customer segments. Enterprise customers help increase revenue potential but also need more integrations.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Conversation Intelligence Vs Conversational Intelligence: The Difference Is Much Greater Than You Think!

SmartKarrot

By considering the conversation history, the platform can offer more accurate and personalized responses. This gives chatbots the ability to access customer data from the main SalesForce database, enabling the bots to give personalized and more custom answers to users’ questions. Read more now.

article thumbnail

How AI Improves Customer Lifetime Value and Makes It a Primary KPI

Answer Dash

He’s just become a customer of your B2B software company and agreed to buy your product, which comes with a year of support and maintenance. With fragmented audiences, expensive advertising, and fierce competition, marketers must become more strategic in how they view customers’ revenue potential. Not so fast!

article thumbnail

What is a Client Success Manager ?

SmartKarrot

When talking with respect to B2B businesses, the term is often rephrased as client success. . Investment in the client relationship holds great revenue potential and it is necessary to make sure that it goes well. having a CS team that is more than four years old.