SmartKarrot

MARCH 17, 2022

B2B businesses need to reward their loyal clients frequently. While B2C loyalty programs are quite popular, B2B SaaS companies have to keep certain best practices in mind. B2B companies need to focus on driving revenue and sales while incentivizing existing loyal customers. What is a B2B Customer Loyalty Program?

Best practices 10

Best practices B2B B2C SaaS 10

ChurnZero

AUGUST 31, 2021

For most B2B companies, Q4 means the time of contract renewals. It has become just as important, in the SaaS industry particularly, to work to keep existing customers as it is to chase down new leads. Customer retention and renewal are now crucial pieces of business growth. Email the Customer.

Customer retention 52

Customer retention Best practices B2B SaaS 52

JustCall

APRIL 5, 2023

The need for customer success management is fairly new and fast becoming pertinent. With an increasing number of B2B and B2C companies switching to subscription-based models, businesses are facing new challenges. Traditional customer support models will not cut it. out of 5 stars.

Management 52

Management CRM Analytics Customer retention 52

CustomerSuccessBox

APRIL 7, 2022

The agenda of some of the companies might be to successfully deliver a value repeatedly and some go on thinking, how about increasing the CLTV or customer retention or even product adoption? And the astonishing part is just like online learning, the recording sessions with the customers are repeatable and self-serviceable.

SaaS 52

SaaS Customer retention B2B Self service 52

JivoChat

APRIL 28, 2021

A further benefit of proactive customer service is that it improves customer retention and loyalty. Customers would rather spend their money with a company that goes out of their way to meet their needs preemptively. In doing so, you can stand out from the competition and keep customers interested.

Customer Service 59

Customer Service Customer Experience Chatbots Self service 59

JustCall

NOVEMBER 25, 2022

CallMiner is a SaaS-based platform for voice analytics and customer engagement that uses artificial intelligence and machine learning to record, transcribe, and extract insights from 100% of your customer interactions. In the B2B selling environment. An Intelligent Workforce Platform called Observe.AI

Analytics 52

Analytics Cloud contact Coaching Telecommunications 52

Education Services Group

MARCH 24, 2021

It starts with creating a self-service environment. But first, in the age of DIY, what exactly is self-service? What’s self-service? DIY, or well, self-service as we call it, is the future of customer retention in SaaS. So how do you build a self-service environment?

SaaS 52

SaaS Self service Feedback B2B 52

Totango

AUGUST 11, 2022

Knowing how to build client relationships digitally is critical for SaaS businesses. Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. Online brand advocacy.

SaaS 106

SaaS Journey mapping B2B Feedback 106

SmartKarrot

NOVEMBER 2, 2020

The CSM Practice is a customer success consulting firm that renders service in the domain. These services aim to augment customer satisfaction and net retention. They do so by offering research and advisory services for SaaS industries and help to pull in high-scaled results. The Customer Initiative.

Consulting 10

Consulting Consulting Coaching SaaS 10

SmartKarrot

FEBRUARY 16, 2022

Not just brand loyalty, CX is a key factor when making purchase decisions, customer retention, and even word-of-mouth advertising. Considering this importance, we have brought a list of 75 customer experience statistics to you. These will help you efficiently create an excellent experience for your customers.

Customer Experience 10

Customer Experience B2B Advertising B2C 10

SmartKarrot

APRIL 18, 2023

“When the customer comes first, the customer will last.”- Robert Half Scaling a customer success team is essential for Saas and technology companies to be able to successfully derive value to customers through their product and service offerings.

Upselling 10

Upselling Best practices CRM SaaS 10

JivoChat

AUGUST 9, 2021

At its core, great service experiences are about building bonds with your customers. We’re talking about romantic partners and close friends, the B2B vendors you interact with on the job, even the barista at your favorite coffee shop. Personalized customer service improves customer retention.

Personalization 52

Personalization Customer Service B2B SaaS 52

JivoChat

AUGUST 9, 2021

At its core, great service experiences are about building bonds with your customers. We’re talking about romantic partners and close friends, the B2B vendors you interact with on the job, even the barista at your favorite coffee shop. Personalized customer service improves customer retention.

Personalization 52

Personalization Customer Service B2B SaaS 52

Mindtouch

APRIL 30, 2018

The MindTouch team has scouted far and wide for the most inspirational quotes in the Customer Success space. With a growing number of businesses shifting to a SaaS model, there is no better time than now to discuss the value that Customer Success has. Kaiser Mulla-Feroze, Cloud and B2B Software Executive. Our takeaway?

SaaS 48

SaaS Upselling B2B Self service 48

SmartKarrot

JANUARY 22, 2021

Here is what we will be delving into today: Customer Success: Past. 1995 – 2000: The Rise of Customer-Centric Business Outlook 2000 – 2005: Customer Relationship Management and Marketing Automation Platforms 2005 – 2010: Automation and Marketing plugs in Engagement and Sales. Customer Success: Present.

SaaS 10

SaaS Customer centricity CRM Analytics 10

Answer Dash

JULY 30, 2019

Customer service is a form of marketing Whatever people say about the customer service they experienced, it has more impact due to the internet. A potential customer usually wants to know what are the main feedback about your product and there are lots of ways to do it. image source: sharpencx.com.

Sales 70

Sales Customer Service Multichannel Customer retention 70