Remove B2B Remove Business Process Outsourcing Remove outsourcing Remove Sales
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Attention B2B Players: Omnichannel is Here to Stay

Anexa BPO

As with most other business models, B2B companies were hit hard by the pandemic and were forced to pivot to a remote model while sales reps were confined to their home offices. In only the past five years, the number of channels that B2B buyers use has doubled, from 5 in 2016 to 10 in 2021.

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BPO Services: What’s the Advantage?

Quality Contact Solutions

Outsourcing work to a third-party BPO services company is common among businesses. At this point, I’d suggest that most everyone understands what outsourcing is, at least the overall concept. What is Business Process Outsourcing (BPO)? Advantage of BPO Services 1.

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Implementing Help Desk Services via Outsourcing Companies

Anexa BPO

In today’s heavily competitive business market, businesses must have a robust and well-rounded customer support system to maintain a strong foothold in – and at the top – of their respective industry. Without a help desk in place to serve clients and resolve issues, sales would be scarce and business would plummet.

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Quality Contact Solutions hires a new Vice President of Operations

Quality Contact Solutions

Grothe is responsible for driving business performance and for ensuring QCS clients achieve their business process outsourcing goals. Before joining the QCS team, Grothe racked up nearly three decades of call center and telemarketing services industry experience.

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The Work from Home (WFH) World Is Here to Stay – BPO / Outsourcing Companies Are a Strong Ally

Anexa BPO

Let’s look at the WFH data: 40% of B2B sellers agree that it’s easier to conduct meetings with customers, 41% agree that WFH has facilitated easier collaboration, and 58% report they are working more hours each week in a virtual environment. It’s important to let your customers’ preferences guide your sales motions.

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QCS Launches Telemarketing Services Solution for the SMB Market

Quality Contact Solutions

QCS SMB will focus on serving the unique needs of small and medium business by offering an elastic pool of agents to handle both inbound and outbound programs with an emphasis on lead generation, lead qualification, data enhancement and other business to business sales support functions. and Canada.

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Why Many Florida-Based Companies are Outsourcing Telemarketing

Anexa BPO

CNBC has listed Florida as one of the top states to do business in, thanks to its cost of living, practical infrastructure, solid economy and access to capital – among plenty of other prominent stats. On the other hand, telemarketing offers its own list of benefits to having direct and personal access to clients, which help to boost sales.