Average Handle Time call center software Customer Support First call resolution 
Hodusoft
NOVEMBER 1, 2022
What is First Call Resolution (FCR): A Complete Guide. Customer service has become a competitive aspect for all businesses. Companies, regardless of their size, are leaving no stone unturned to improve their customer service experience. What is the first call resolution (FCR)?
Hodusoft
DECEMBER 28, 2022
5 metrics to evaluate the success of call center management. Such metrics help businesses identify agents’ strengths and weaknesses and work on specific areas for maintaining a better customer experience. More than 80% of customers are willing to purchase from brands that provide them with personalized experiences.
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Hodusoft
MAY 10, 2023
Apart from the above mentioned factors, the COVID-19 pandemic is another major reason that has accelerated the growth of call centers. This is because many businesses have had to shift to remote work and rely more heavily on customer support services. Start Growing With HoduSoft Call Center Software Talk to Our Expert!
Hodusoft
APRIL 26, 2023
By providing the right virtual call center software , we have helped many companies running virtual call centers measure the right metrics. In this blog post, we discuss the metrics you must use to measure your call center’s performance. You must keep the on-hold time as low as you can. #2.
ViiBE Blog
APRIL 8, 2021
Customer satisfaction is an essential KPI because it indicates the overall sentiment of your customers. If your customer satisfaction is low, you need to investigate what is going wrong. Average Handle Time. Using the right software. Otherwise, it could cost you your business!
Callminer
FEBRUARY 21, 2018
This has proven to be a popular feature based on customer feedback, but many call center softwares don’t offer this as a standard feature. So, this is a great question to ask when comparing call center monitoring software. Peter Abah is the Head of Customer Support at Hotels.ng.
JustCall
APRIL 8, 2024
Call center scaling tackles this head-on. It’s the process of adjusting your operations to handle changes in demand, whether seasonal spikes or steady business growth. This can include handling complex interactions and improving customer satisfaction.
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