CSM Magazine
NOVEMBER 11, 2015
A 66 per cent increase in sales since 2012 has turbocharged success for vehicle leasing and contract hire broker Synergy Automotive. In the driving seat: Paul and Martina Parkinson with members of the Synergy Automotive team.
Peter Lavers
SEPTEMBER 6, 2018
As a business consultant and trusted adviser he has had the privilege of working with businesses around the world, engaging stakeholders to implement actionable improvements that make a difference to customer experience and value/efficiency.
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Quality Contact Solutions
JULY 31, 2020
Scenario #1 : In a busy automotive service center, the technicians must answer the phone amid doing oil changes, performing brake checks, and other services as needed. The service center has a goal of 100% customer satisfaction and wants to ensure its goal is achieved with each customer interaction. Start a Conversation.
TechSee
JANUARY 25, 2023
Just one negative interaction with a technician can spoil a company’s reputation, so field service management must continuously find ways to meet growing expectations for quicker resolutions, shorter arrival times, and better overall customer experiences. He also serves on the Salesforce Field Service Community Advisory Board.
Quality Contact Solutions
JULY 31, 2020
Scenario #1 : In a busy automotive service center, the technicians must answer the phone amid doing oil changes, performing brake checks, and other services as needed. The service center has a goal of 100% customer satisfaction and wants to ensure its goal is achieved with each customer interaction.
Peter Lavers
JULY 7, 2015
“Customer Centricity is the eco-system and operating model that enables an organisation to design and deliver a unique and distinctive customer experience”. It was commented that senior management can easily lose touch with the customer experience that their company delivers. Doug Leather.
Nicereply
MARCH 10, 2021
Customer support is the backbone of a lasting relationship between you and your customers (current and potential). Your brand can flourish or perish by your customer support system. In fact, a poor customer service experience is one of the top reasons consumers (B2B and B2C) switch brands, providers, or partners.
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