Nicereply

MARCH 10, 2021

Outsourcing customer support is an effective way to manage your customer service system, but it can be a double-edged sword. Customer support is the backbone of a lasting relationship between you and your customers (current and potential). Your brand can flourish or perish by your customer support system.

outsourcing 98

outsourcing Customer Support Automotive B2C 98

Peter Lavers

SEPTEMBER 6, 2018

As a business consultant and trusted adviser he has had the privilege of working with businesses around the world, engaging stakeholders to implement actionable improvements that make a difference to customer experience and value/efficiency.

Customer Service 100

Customer Service Automotive B2C CRM 100

Quality Contact Solutions

JULY 31, 2020

Scenario #1 : In a busy automotive service center, the technicians must answer the phone amid doing oil changes, performing brake checks, and other services as needed. The service center has a goal of 100% customer satisfaction and wants to ensure its goal is achieved with each customer interaction. Start a Conversation.

Telemarketing 98

Telemarketing Automotive B2B Healthcare 98

Quality Contact Solutions

JULY 31, 2020

Scenario #1 : In a busy automotive service center, the technicians must answer the phone amid doing oil changes, performing brake checks, and other services as needed. The service center has a goal of 100% customer satisfaction and wants to ensure its goal is achieved with each customer interaction.

Telemarketing 52

Telemarketing Automotive B2B Healthcare 52