ijgolding
NOVEMBER 13, 2018
For a B2B company, the ability to retain clients can be the difference between success and failure. Here we look at why VoC is important for B2B, and how it should be used in order to be provide value. WHY VOC WORKS WELL FOR B2B. VoC has been an invaluable tool in the B2C for many years.
CSM Magazine
NOVEMBER 11, 2015
A 66 per cent increase in sales since 2012 has turbocharged success for vehicle leasing and contract hire broker Synergy Automotive. In the driving seat: Paul and Martina Parkinson with members of the Synergy Automotive team.
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Quality Contact Solutions
DECEMBER 31, 1969
Did you know that telemarketing companies conducting B2B and B2C outbound telemarketing sales calls (and sellers that employ them) must register? B2B outbound telemarketing is now covered by the law. Inbound calls are now covered by the law.
Peter Lavers
SEPTEMBER 6, 2018
The common denominator in Peter’s diverse projects is always ‘customer’, which has enabled him to add value in numerous sectors, including banking, insurance, engineering, automotive, retailing, industrials, outsourced IT, technology, telcos, wholesale food, manufacturing, franchising, luxury, public, education and utilities.
Micah Solomon
OCTOBER 31, 2015
Keynote speakers (including, I admit, myself), authors, pundits around the water cooler: All tend to use consumer (B2C) examples to illustrate what they’re trying to say about customer service and the customer experience. B2C is good, vivid stuff. But customer service is of utmost importance in business to business (B2B) as well.
Quality Contact Solutions
JULY 31, 2020
Scenario #1 : In a busy automotive service center, the technicians must answer the phone amid doing oil changes, performing brake checks, and other services as needed. Automotive – We’ve set more than 50,000 appointments on behalf of thousands of dealerships. Today, let’s use these the following two scenarios.
Micah Solomon
NOVEMBER 15, 2015
B2B Customer Service Is Mission-Critical, even though it’s sort of unsexy: For vivid anecdotes that everyone can relate to,customer service speakers and consultants tend to stick to examples featuring household, consumer brands: Apple - Lexus - Starbucks- JetBlue and the like. In B2B, the per-relationship value is almost always large.
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