Outsource Consultants

OCTOBER 4, 2021

If customer service is a priority for your organization, this week is a perfect time to consider new ways you can improve customer service outsourcing. And don’t be fooled — businesses that outsource customer service are not dodging their responsibility to their customers, they’re embracing it. 2) Strategic Partnerships.

outsourcing 128

outsourcing Customer Service Self service Contact Center 128

Outsource Consultants

DECEMBER 14, 2020

As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, and his thoughts as we usher in a new year. In a matter of days, it seemed that nearly everyone had managed to pivot to an at-home agent model.

outsourcing 128

outsourcing Contact Center At home agents Call Center 128

CustomerServ

DECEMBER 16, 2022

If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? Outsourcing costs have been steadily rising in the U.S., BPOs to offer lower pricing for work-at-home vs. in-center because that delta closed rapidly during and post-pandemic. Here we go….

outsourcing 62

outsourcing Call Center Business Process Outsourcing At home agents 62

Outsource Consultants

JUNE 6, 2022

Before 2020, many employers were wary, citing concerns about eroding camaraderie and dwindling productivity as barriers to a work-from-home policy. However, after taking the remote work model for a mandated test drive, many employers – including outsource call centers – have embraced the idea as a permanent option.

Gamification 128

Gamification At home agents Morale Employee engagement 128

Outsource Consultants

MARCH 31, 2022

In the outsourcing and customer service industry, wage growth has made it next to impossible to find workers without added financial output. With this in mind, Outsource Consultants has come up with some innovative ways for you to cut costs related to customer support. Don’t make it more complicated than it already is.

outsourcing 67

outsourcing Interactive Voice Response Call Center Chatbots 67

Outsource Consultants

NOVEMBER 29, 2021

In response to the remote agent trend, leaders are embracing a “hub and spoke” call center model. This model allows for agents to work comfortably from home but within a proximal distance for occasional in-person visits. Next Steps to Prepare for the Future of Remote Work.

Call Center 128

Call Center At home agents Brand ambassadors outsourcing 128

Xaqt

JUNE 1, 2020

The offshore business process outsourcing industry is likely to be the hardest hit. Even before the global pandemic, Contact Center and Business Process Outsourcers (BPOs) were facing new headwinds and competitive pressures. "I do expect cognitive and robotic automation projects to lead to some job loss. The large cloud providers (ie.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52