At home agents Gamification outsourcing Personalization 
Outsource Consultants
JUNE 6, 2022
Before 2020, many employers were wary, citing concerns about eroding camaraderie and dwindling productivity as barriers to a work-from-home policy. However, after taking the remote work model for a mandated test drive, many employers – including outsource call centers – have embraced the idea as a permanent option.
Outsource Consultants
NOVEMBER 29, 2021
In response to the remote agent trend, leaders are embracing a “hub and spoke” call center model. This model allows for agents to work comfortably from home but within a proximal distance for occasional in-person visits. Consider LMS or gamification platforms to help raise morale around ongoing remote training and work.
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Outsource Consultants
FEBRUARY 22, 2021
Simply put, at-home or hybrid models require different training methodologies than before — and even if your call center model hasn’t changed, your business surely has. Areas of innovation your BPO should already offer supervisors: LMS solutions to replace or supplement in-person training. Lowest AHT. Highest FCR. They should.
COPC
MARCH 23, 2020
This means that most organisations have been left ill-equipped to manage the requirement for the rapid deployment of Work-At-Home solutions necessitated by the spread of COVID-19. In our environments, Virtual Team Leaders also exist at a 25-1 ratio and they are responsible for building personal relationships with each of their remote teams.”.
Vistio
MARCH 15, 2022
Leveraging over 20 years of business process outsourcing and experience, Terry is one of the subject matter experts on technology, remote working, customer experience (CX), and GigCX. Having more gamification, having more activity and engagement in this, that’s really critical in today’s workforce.
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