Global Response
OCTOBER 26, 2022
Outsourcing a call center often raises many questions businesses must answer, including: Who is the best outsourcing contact center to partner with? Where will the outsourced call center team be located? How will an outsourced contact center partner protect my data? How much does outsourcing customer service cost?
Outsource Consultants
DECEMBER 14, 2020
As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, and his thoughts as we usher in a new year. In a matter of days, it seemed that nearly everyone had managed to pivot to an at-home agent model.
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CCNG
JULY 27, 2022
There is a great deal of debate about what metrics call centers should measure now, especially with COVID-19 and the accompanying shift to work-at-home agents, staffing shortages, and persistent supply chain issues straining customers’ patience. Operations managers monitor key performance indicators (KPIs) to assess agent efficiency.
Outsource Consultants
JUNE 6, 2022
Before 2020, many employers were wary, citing concerns about eroding camaraderie and dwindling productivity as barriers to a work-from-home policy. However, after taking the remote work model for a mandated test drive, many employers – including outsource call centers – have embraced the idea as a permanent option.
Outsource Consultants
NOVEMBER 29, 2021
But if you’re able to manage the increase of candidate volume, your business will have access to a much deeper pool of talent. This model allows for agents to work comfortably from home but within a proximal distance for occasional in-person visits. What’s more? Next Steps to Prepare for the Future of Remote Work.
Outsource Consultants
MAY 8, 2020
The traditional call center powerhouses with weak work-at-home solutions are hurting. . High-density populations and lower cost conditions in countries like India and the Philippines (attractive outsourcing characteristics normally) have exposed the vulnerability of each nation’s infrastructure to contain the current health crisis. .
Outsource Consultants
MARCH 8, 2022
companies looking to outsource any positions they can to less expensive regions in an attempt to keep costs under control. Many companies have seen the cost savings and reliability of outsourcing, leading them to move some or all of their support to other regions. As costs rise domestically, other countries will begin to see more U.S.
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