At home agents Gamification Management outsourcing 
Outsource Consultants
JUNE 6, 2022
Before 2020, many employers were wary, citing concerns about eroding camaraderie and dwindling productivity as barriers to a work-from-home policy. However, after taking the remote work model for a mandated test drive, many employers – including outsource call centers – have embraced the idea as a permanent option.
Outsource Consultants
NOVEMBER 29, 2021
But if you’re able to manage the increase of candidate volume, your business will have access to a much deeper pool of talent. This model allows for agents to work comfortably from home but within a proximal distance for occasional in-person visits. Call center agents serve as your first line brand ambassadors.
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Outsource Consultants
FEBRUARY 22, 2021
Workforce management to add efficiency across your agent pool. Influence — How Great Managers Create Great Agents. Chances are your call center’s best supervisor was once a very skilled agent. And it makes sense that committed agents often become great supervisors. Generosity. Lowest AHT. Highest FCR.
COPC
MARCH 23, 2020
This means that most organisations have been left ill-equipped to manage the requirement for the rapid deployment of Work-At-Home solutions necessitated by the spread of COVID-19. She has identified some common themes which are shared by the best run Work-At-Home operations, specifically around communication and technology support.
Vistio
MARCH 15, 2022
Leveraging over 20 years of business process outsourcing and experience, Terry is one of the subject matter experts on technology, remote working, customer experience (CX), and GigCX. Having more gamification, having more activity and engagement in this, that’s really critical in today’s workforce. That’s number one.
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