SmartAction
SEPTEMBER 2, 2021
Intelligent virtual agents are zeros and ones that make up a human’s approach to simulate humanity as best as possible. While artificial intelligence isn’t human, its unique DNA sequentially makes up a superb customer experience in a contact center solution. Human-Centered Design. Recognition and Cognition.
NICE inContact
SEPTEMBER 11, 2018
While artificial intelligence (AI) continues to transform the way businesses engage with customers, contact centers are still learning how to best leverage the next-gen technology. Some have turned to AI to power virtual agents, chatbots and other self-service channels. Read the full article on ICMI.com.
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CSM Magazine
SEPTEMBER 17, 2020
Conversational AI (aka intelligent chatbots or virtual agents) combines artificial intelligence (AI) and automation to streamline customer interactions across channels. What should business leaders take into consideration when evaluating Conversational AI solutions in order to increase their chances for success? Accurate NLP.
DMG Consulting
AUGUST 16, 2022
IVAs: Self-Service Solutions that Work. View this article on the publisher’s website. They hold self-service solutions to the same high standards as live agents, expecting accurate, fast, and knowledgeable service, when they want it, in their channel of choice. IVAs Are Not Just a Contact Center Solution.
CSM Magazine
FEBRUARY 25, 2020
The Nordic region’s largest insurance company, If, has adopted innovative artificial intelligence in combination with its existing solution from the contact center supplier Puzzel. The new agreement covers If’s contact centers in four countries. One such solution the chat bot, Ruby.
Playvox
JANUARY 13, 2022
Many newer at-home workers, including contact center agents, find they like working from home, and an eye-popping 58% of remote employees would rather find a new job than return to the office. Related Article: Ensuring Your Agents Are Fully Operational Working from Home. Gen Z Has Arrived.
DMG Consulting
MARCH 10, 2023
5 Applications to Boost Contact Center Performance in a Tough Economy View this article on the publisher’s website. As enterprises tighten budgets due to the troubled economy, contact center leaders are under greater pressure to improve productivity while enhancing the customer experience (CX).
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