What Does IVR Stand for and Does Your Call Center Need It?
Babelforce
MARCH 3, 2020
What does IVR stand for? IVR stands for Interactive Voice Response. It’s a customer service system that callers can interact with, either by speaking to it or using the dialpad on their phone. The purpose of an IVR system is to automate a customer’s call to your call center. Requests for information.
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