NobelBiz

FEBRUARY 23, 2023

CPaaS is a cloud-based communication solution with an API enabling simple integration with any current app. Out of the box tool Because CPaaS is a simple platform to use, all you have to do is connect its API into your existing apps. Telecommunications are required for teams using cloud-based applications and working from home.

Telecommunications 52

Telecommunications APIs Contact center software Contact Center 52

AWS Machine Learning

FEBRUARY 6, 2023

How Talkdesk integrates with Amazon Lex When the call reaches Talkdesk Virtual Agent , Talkdesk uses the continuous streaming capability of the Amazon Lex API to enable conversation with the Amazon Lex bot. The connector was built by using the Amazon Lex Model Building API with the AWS SDK for Java 2.x.

Cloud contact 71

Cloud contact Self service Contact Center Virtual Agent 71

CX Global Media

AUGUST 1, 2017

RTC : Real-time communications (RTC) is a term used to refer to any live telecommunications that occur without transmission delays. At the core of Bandwidth’s business-grade CPaaS offering are communication APIs that allow companies to launch and scale next generation apps and solutions using the nation’s largest VoIP network.

Customer Experience 136

Customer Experience APIs Telecommunications Call Center 136

aircall

JUNE 11, 2021

A Brief History of Telecommunication. 2015 — An open API (applied programming interface) technology was invented to allow software applications to sync and share data between them. Telecommunication Now. How Voice Communication Has Evolved. The early 1800s — Telegraph was invented.

voip 62

voip APIs Call Center Telecommunications 62

Babelforce

APRIL 23, 2020

With API integration, that’s simply not an issue. In effect, APIs means that your systems aren’t meaningfully separate at all – the same data can exist in all of them by default. Have you been meaning to learn more about APIs in automation? appeared first on babelforce | Global Integration Platform for Telecommunications.

Contact Center 52

Contact Center APIs Call Logging CRM 52

Babelforce

APRIL 23, 2020

With API integration, that’s simply not an issue. In effect, APIs means that your systems aren’t meaningfully separate at all – the same data can exist in all of them by default. Have you been meaning to learn more about APIs in automation? appeared first on babelforce | Global Integration Platform for Telecommunications.

Contact Center 52

Contact Center APIs Call Logging CRM 52

Babelforce

APRIL 23, 2020

With API integration, that’s simply not an issue. In effect, APIs means that your systems aren’t meaningfully separate at all – the same data can exist in all of them by default. Have you been meaning to learn more about APIs in automation? appeared first on babelforce | Global Integration Platform for Telecommunications.

Contact Center 52

Contact Center APIs Call Logging CRM 52

JustCall

JANUARY 5, 2023

Tethr provides an application programming interface (API) that allows businesses to integrate the platform with a variety of third-party solutions. Genesys is a speech analytics software that is used for broad market research in public, private sectors, industries, telecommunications, and call centers. CallMiner Eureka.

Analytics 52

Analytics Coaching Call Center APIs 52

PeopleMetrics

DECEMBER 27, 2019

In a telecommunications company, for example, the IT department has a system that houses all the technician appointments for the day, including specific customer information such as email address and phone number. IT should be your best friend in making your VoC program happen— as long as you keep an eye on the costs. The Analyst.

Telecommunications 82

Telecommunications APIs Analytics Feedback 82

Babelforce

MARCH 19, 2020

But with automation as the end-goal, the most effective way is API integration. APIs = universal translators for software.). This is another situation where API integration is crucial. It’s only by linking up your different call tools that you can create automation across them. There are several ways to integrate tools.

Contact Center 52

Contact Center Interactive Voice Response Self service Chatbots 52

Babelforce

MARCH 3, 2020

We favor No-Code development using APIs to achieve this. ). #3 The answer is yes – remember APIs?). appeared first on babelforce | Global Integration Platform for Telecommunications. And to do that you need to integrate IVR with a lot of other resources. 3 Does it link up with other channels? This one is really crucial.

Interactive Voice Response 52

Interactive Voice Response Call Center APIs Self service 52

Spearline

AUGUST 13, 2019

." Bandwidth, a leading US carrier who offers communication APIs that allow companies to embed voice calling and messaging capability into their applications, says that “PDD occurs because each carrier can take a few seconds to acknowledge their ability to complete the call.

Telecommunications 45

Telecommunications Call flow industry standards APIs 45

Babelforce

APRIL 14, 2020

These are the crucial ingredients: the API integration to easily move data across different systems an automation platform that lets you create complex processes in a simple way – with no coding. Your first step is to learn more, with ‘ Your Guide to Call Center Automation.’.

Abandon Call 98

Abandon Call Contact Center Abandon rate Interactive Voice Response 98

Babelforce

APRIL 14, 2020

These are the crucial ingredients: the API integration to easily move data across different systems an automation platform that lets you create complex processes in a simple way – with no coding. Your first step is to learn more, with ‘ Your Guide to Call Center Automation.’.

Abandon Call 98

Abandon Call Contact Center Abandon rate Interactive Voice Response 98

Hodusoft

NOVEMBER 9, 2022

It is a plug-and-play telecommunication system that offers numerous advanced features to enhance internal communications. Vonage Business tools Vonage Business offers a wide range of communication APIs that facilitates business interactions through video, SMS, and voice.

voip 52

voip CRM Analytics Telecommunications 52

AWS Machine Learning

AUGUST 2, 2023

After ingestion, images can be searched via the Amazon Kendra search console, API, or SDK. You can then search for images using natural language queries, such as “Find images of red roses” or “Show me pictures of dogs playing in the park,” through the Amazon Kendra console, SDK, or API.

Enterprise 75

Enterprise Healthcare APIs Big data 75

Babelforce

JUNE 11, 2020

With API integration between survey systems and outbound communications – SMS , email, dialers – you can easily set triggers to send messages or make calls. The post The CX Stats Shaping Your Contact Center Services (like it or not…) appeared first on babelforce | Global Integration Platform for Telecommunications.

Contact Center 52

Contact Center Interactive Voice Response Telecommunications Feedback 52

Babelforce

JUNE 4, 2020

That’s the data you’ll extract from sources like your CRM and Helpdesk, perhaps with API integration. The post How Delta Saves $5Million a Year With Conversational IVR Service appeared first on babelforce | Global Integration Platform for Telecommunications. Start by downloading ‘ Your Guide to Automating SMS and IVR ’.

Interactive Voice Response 52

Interactive Voice Response Telecommunications Airlines Contact Center 52

Babelforce

MARCH 31, 2020

It’s really simple to integrate systems using APIs so that data and messages can move across them. Ditch Basic IVR – Try a VoiceBot appeared first on babelforce | Global Integration Platform for Telecommunications. VoiceBots link with different automated services. VoiceBots can deflect to other channels (intelligently).

Interactive Voice Response 52

Interactive Voice Response Telecommunications Call flow APIs 52

Babelforce

MAY 5, 2020

Read ‘ What are APIs and how do they enhance contact center services? ’). Here’s Why… appeared first on babelforce | Global Integration Platform for Telecommunications. That’s important because it tends to be the most challenging interactions that cross different channels, and customers do not like repeating themselves.

Call Center 52

Call Center Technology Contact Center Interactive Voice Response 52

Babelforce

MAY 5, 2020

Read ‘ What are APIs and how do they enhance contact center services? ’). Here’s Why… appeared first on babelforce | Global Integration Platform for Telecommunications. That’s important because it tends to be the most challenging interactions that cross different channels, and customers do not like repeating themselves.

Call Center 52

Call Center Technology Contact Center Interactive Voice Response 52

Babelforce

MAY 5, 2020

Read ‘ What are APIs and how do they enhance contact center services? ’). Here’s Why… appeared first on babelforce | Global Integration Platform for Telecommunications. That’s important because it tends to be the most challenging interactions that cross different channels, and customers do not like repeating themselves.

Call Center 52

Call Center Technology Contact Center Interactive Voice Response 52

Babelforce

APRIL 14, 2020

These are the crucial ingredients: the API integration to easily move data across different systems an automation platform that lets you create complex processes in a simple way – with no coding. Your first step is to learn more, with ‘ Your Guide to Call Center Automation.’.

Abandon Call 52

Abandon Call Contact Center Abandon rate Interactive Voice Response 52

Babelforce

APRIL 2, 2020

In our experience, the best approach is to integrate with APIs so you can create automated processes across them. appeared first on babelforce | Global Integration Platform for Telecommunications. Your first step? Get more information. And here’s a good place to start… Download ‘ Your Guide to Call Center Automation ’.

Contact Center 52

Contact Center Management Interactive Voice Response Telecommunications 52

Spearline

OCTOBER 29, 2019

” Spearline employs a vast number of AWS services including Amazon Elastic Cloud Compute (EC2) which is used to run all front end web and API services. Our platform supports an improved telecommunications network by ensuring that our customers’ global telecoms infrastructure is performing to the highest standard.

Telecommunications 40

Telecommunications Contact Center APIs Cloud contact 40

Babelforce

APRIL 16, 2020

An API is an ‘Application Programming Interface’. APIs are the foundation for your business processes in more ways than you could possibly guess. So let’s take this simple concept and ask: how are APIs enhancing contact center services? So let’s take this simple concept and ask: how are APIs enhancing contact center services?

APIs 52

APIs Contact Center CRM Telecommunications 52

Babelforce

APRIL 16, 2020

An API is an ‘Application Programming Interface’. APIs are the foundation for your business processes in more ways than you could possibly guess. So let’s take this simple concept and ask: how are APIs enhancing contact center services? So let’s take this simple concept and ask: how are APIs enhancing contact center services?

APIs 52

APIs Contact Center CRM Telecommunications 52

Babelforce

APRIL 16, 2020

An API is an ‘Application Programming Interface’. APIs are the foundation for your business processes in more ways than you could possibly guess. So let’s take this simple concept and ask: how are APIs enhancing contact center services? So let’s take this simple concept and ask: how are APIs enhancing contact center services?

APIs 52

APIs Contact Center CRM Telecommunications 52

TechSee

JUNE 9, 2022

TechSee, which enables remote support without dispatching technicians or other human resources, is already used by five of the top ten European and North American telecommunications carriers. WebRTC (Web Real-Time Communication) is a mechanism that enables real-time communication via API to web browsers and mobile applications.

Telecommunications 109

Telecommunications Construction Contact Center Technical Support 109

AWS Machine Learning

NOVEMBER 1, 2023

This two pass solution was made possible by using the ContainsPiiEntities and DetectPiiEntities APIs. After the files are available in text format, Logikcull passes the input text along with the language model, which is English, through Amazon Comprehend by making the ContainsPiiEntities API call.

APIs 90

APIs Engineering Government Telecommunications 90

Spearline

NOVEMBER 11, 2019

"We used the Spearline API since day 1. In 2017, Forbes referred to it as “the year of the API economy” and said CIOs must create and launch new business models faster to keep their companies competitive; and APIs are the fuel helping to make this happen. How can API improve my business? Automation.

APIs 40

APIs Telecommunications Metrics Enterprise 40

Callminer

JULY 15, 2019

Join leading smart home service provider Vivint’s Ben Austin and Jacob Miller for an enlightening session on how they have designed and utilized automated speech analytics to extract KPI targeted scores and route those critical insights through an API to their own customized dashboard to track and coach on agent scoring/behaviors.

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

AWS Machine Learning

SEPTEMBER 28, 2023

A Generative AI Gateway can help large enterprises control, standardize, and govern FM consumption from services such as Amazon Bedrock , Amazon SageMaker JumpStart , third-party model providers (such as Anthropic and their APIs), and other model providers outside of the AWS ecosystem. What is a Generative AI Gateway?

APIs 100

APIs Government Enterprise Engineering 100

AWS Machine Learning

JUNE 29, 2022

Online conversations are ubiquitous in modern life, spanning industries from video games to telecommunications. This necessitates the requirement for a fully managed service that can be integrated into applications using API calls without the need for extensive machine learning (ML) expertise.

Metrics 77

Metrics Telecommunications APIs Benchmark 77

Pointillist

SEPTEMBER 10, 2020

For example, a telecommunications provider might promote new mobile phones for a customer who is due for an upgrade. So, use an API-based approach to improve real-time interactions at individual touchpoints by bringing each customer’s overall experience right to the point of interaction.

Personalization 128

Personalization Interactive Voice Response Enterprise Upselling 128

Vcaretec

APRIL 10, 2023

Many industries, including retail, e-commerce, telecommunications, and technology, outsource customer service to specialized providers. Some CSaaS providers offer pre-built integrations with popular platforms, while others offer APIs or custom integration services.

outsourcing 52

outsourcing Customer Service Self service Customer Support 52

AWS Machine Learning

MAY 8, 2023

In this post, we address these limitations by implementing the access control outside of the MLflow server and offloading authentication and authorization tasks to Amazon API Gateway , where we implement fine-grained access control mechanisms at the resource level using Identity and Access Management (IAM). Adds an IAM authorizer.

APIs 75

APIs Government Accountability Scripts 75