CSM Magazine
MARCH 5, 2024
Enhanced self-management: the patient mobile app can help patients track their symptoms, adherence to treatment, and other health metrics. Gamification elements, rewards, and social features can motivate patients to continue their treatment plans and adopt healthy behaviors.
Babelforce
MAY 19, 2022
The solution also uses API integration to allow its automated calling services to communicate with your CRM. Some of their best features include: Gamification features to encourage agent productivity Predictive and progressive dialing Web callback Virtual assistants. babelforce comes into its own with its automated calling services.
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Playvox
NOVEMBER 15, 2022
Out-of-the-box WFM integrations with telephony, CRM, HR, payroll, and calendar systems – along with the ability to leverage open APIs – let customer support centers pull data quickly and accurately. Providing visibility to the metrics that matter most to the business. Making things fun with gamification.
NobelBiz
FEBRUARY 22, 2023
The name of this metric and Key Performance Indicator is the Call Center Shrinkage. Different metrics such as call volumes, service level objectives, and average handling time can be used to quantify shrinkage. Today’s call center systems include gamification features that boost staff morale and motivation.
Nicereply
JANUARY 18, 2023
It offers a huge feature set including advanced ticket management, real-time ticket collaboration, automation and process management features, advanced customizations, analytics and reporting, AI-based chatbot, help center, mobile apps, API, as well as 24/5 support for all plans.
Balto
NOVEMBER 2, 2023
It starts with a simple server API server request, and since most softphone systems offer native APIs or features, we’re able to customize the integrations for your enterprise. This data encompasses crucial metrics like response time, agent conduct, queue lengths, and essential call center Key Performance Indicators (KPIs).
aircall
APRIL 16, 2021
Establish performance metrics (response time, retention, engagement, etc.). Flexibility – SaaS uses an open API (application programming interface) technology. An open API (also called public API) makes it possible for software developers to integrate software applications so they work together seamlessly.
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