AWS Machine Learning
FEBRUARY 6, 2023
To support WaFd’s vision, Talkdesk has extended its self-service virtual agent voice and chat capabilities with an integration with Amazon Lex and Amazon Polly. Talkdesk has extended its self-service virtual agent voice and chat capabilities with an integration with Amazon Lex and Amazon Polly.
TechSee
SEPTEMBER 21, 2023
This provides a base layer of knowledge and capability that grows with each new interaction, evolving and improving through man-in-the-middle and fully autonomous feedback-improvement loops. link] These models can be used as part of your automated self-service Visual Journeys, through Sophie AI Assistant and the Sophie AI Agent.
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SmartAction
JUNE 9, 2023
Some notable examples include: Chatbots : Chatbots are AI-powered virtual agents, built in-house or by third-party vendors , that engage in text-based conversations with users. Chatbots and virtual agents may provide irrelevant or inaccurate responses. They are widely used in customer support, providing 24/7 assistance.
AWS Machine Learning
AUGUST 30, 2023
To help you get started, we’ve also released a set of sample one-click deployable Lambda functions ( plugins ) to integrate QnABot with your choice of leading LLM providers, including our own Amazon Bedrock service and APIs from third-party providers, Anthropic and AI21. We expect to add more sample plugins over time.
Creative Virtual
APRIL 27, 2021
Jan Erik and I also touch on issues some projects face when integration points and APIs aren’t readily available or accessible. We saw record traffic to our virtual agents and chatbots in 2020 as customers turned to online self-service for quick answers to their questions.
DMG Consulting
MARCH 31, 2019
The new paradigm of “platform as a service” means that customized solutions can be created and deployed quickly; application programming interfaces (APIs) are being used to build out functional capabilities. For more information, visit www.dmgconsult.com. # # #.
JustCall
JANUARY 27, 2023
Call queues – Cater to customers even when agents are busy by placing their calls on hold and connecting them as soon as agents are available. Multi-level auto-attendant – Auto attendants route customers to the right agents through IVR menus. magicJack does not have a monthly plan.
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