AWS Machine Learning

FEBRUARY 6, 2023

“We wanted to combine the power of Amazon Lex’s conversational AI capabilities with the Talkdesk modern, unified contact center solution. To support WaFd’s vision, Talkdesk has extended its self-service virtual agent voice and chat capabilities with an integration with Amazon Lex and Amazon Polly.

Cloud contact 67

Cloud contact Self service Contact Center Virtual Agent 67

DMG Consulting

MARCH 31, 2019

The new paradigm of “platform as a service” means that customized solutions can be created and deployed quickly; application programming interfaces (APIs) are being used to build out functional capabilities. For more information, visit www.dmgconsult.com. # # #.

Consulting 48

Consulting Consulting Contact Center Marketing 48

JustCall

JANUARY 27, 2023

Call queues – Cater to customers even when agents are busy by placing their calls on hold and connecting them as soon as agents are available. Multi-level auto-attendant – Auto attendants route customers to the right agents through IVR menus. magicJack does not have a monthly plan.

Interactive Voice Response 52

Interactive Voice Response Call Logging APIs Enterprise 52

JustCall

DECEMBER 23, 2022

Call recording – Record and monitor agent calls to improve quality and performance. Feedback on JustCall from Real-World Users. Performance management – Monitor live calls to help agents improve. Feedback on RingCentral from Real-World Users. Feedback on Microsoft Teams from Real-World Users.

voip 52

voip APIs CRM Enterprise 52

JustCall

APRIL 5, 2023

Agent scripting – Agents can be provided with predetermined scripts to increase customer engagement. Virtual Numbers: You can leverage local and toll-free virtual numbers with no provisioning required. 8×8 Overview 8×8 is a SaaS-based phone, video, chat, and contact center platform for businesses.

voip 52

voip Interactive Voice Response APIs Contact Center 52

JustCall

APRIL 24, 2023

Feedback on JustCall from Real-World Users JustCall Pros JustCall Cons The ability to dial numbers from any website is amazing as it allows businesses of any size to scale their operations You can experience major lag during calls It is user-friendly software with features like seamless integration with CRM, HubSpot, Slack, for instance, etc.

voip 52

voip CRM Enterprise Call Center 52

JustCall

MARCH 23, 2023

JustCall JustCall is a cloud-based contact center software and telephony solution. Its robust features, easy implementation process, and affordable pricing plans make it a great contact center solution for small and mid-sized businesses. IVR functionality is a part of all of JustCall’s pricing plans.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52