ViiBE Blog

JULY 30, 2021

What is a contact center? Call Center , Customer experience , Remote operations. Considered a relatively new solution, contact center is an omnichannel customer support platform. What is an inbound contact center? How to enhance the contact center experience. ViiBE Blog. Natalia Barszcz.

Contact Center 52

Contact Center Automotive Transportation Analytics 52

NobelBiz

MAY 25, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz The Importance of Customer Data in Call Centers Customer Data Platform (CDP) software allows contact centers (and other business models, for that matter) to pull in customer data from any channel, system, or data stream to build a unified customer profile.

call center software 98

call center software Call Center APIs Contact Center 98

JustCall

APRIL 5, 2023

Talkdesk often comes up as a worthy VoIP alternative, all thanks to its robust artificial intelligence (AI)-powered contact center tools. JustCall Overview JustCall is a VoIP business phone system and contact center software. However, an opaque pricing process and lack of flexibility can make users skeptical.

voip 52

voip Interactive Voice Response APIs Contact Center 52

Upstream Works

MARCH 21, 2019

With a great customer experience, customer needs are anticipated, met and even exceeded – whether it’s a restaurant or a contact center. Central to this is an effective contact center software integration strategy that provides visibility to all customer journey information within the omnichannel agent desktop.

Customer Experience 92

Customer Experience Management Contact center software Self service 92

JustCall

DECEMBER 23, 2022

JustCall is a VoIP business phone system and contact center software with an in-built conversation intelligence platform. per user per month Premium – Message, video, and phone features and an open API at $33.74 per user per month Ultimate – Message, video, and phone features and an open API at $44.99

voip 52

voip APIs CRM Enterprise 52

JustCall

APRIL 12, 2023

Compatibility with different platforms Check if the Gong alternative integrates with your sales tools, such as CRM, email, and video conferencing software. Look for an alternative that offers APIs to integrate it with other tools you use. Look for software that fits your budget while providing all the necessary features.

Sales 52

Sales Coaching CRM Contact center software 52

JustCall

FEBRUARY 13, 2023

Top 10 Alternatives to AirCall – Choose the Best Call Center Software for your Business JustCall CloudTalk Nextiva Twilio 8×8 Freshdesk Talkdesk Five9 RingCentral OpenPhone 1. JustCall Overview JustCall is a VoIP business phone system and contact center software. 5 Capterra– 4.4/5 5 TrustRadius– 9.0/10

Interactive Voice Response 52

Interactive Voice Response voip Enterprise APIs 52

Aspect

OCTOBER 3, 2018

A Rich Set of APIs for External Integration with CRM Systems and Enterprise Data Sources. A SaaS (Software as a Service), open architecture with robust APIs ensures organizations can unite systems and operations across the enterprise that impact the customer experience.

APIs 107

APIs Self service SaaS Enterprise 107

JustCall

JANUARY 31, 2023

Top 8 Alternatives to Dialpad – Choose the Best Call Center Software for Your Business JustCall OpenPhone Grasshopper Zoom Meetings RingCentral MVP Nextiva Google Voice Microsoft Teams 1. JustCall Overview JustCall is a VoIP business phone system and contact center software.

voip 52

voip Enterprise Interactive Voice Response CRM 52

JustCall

MARCH 23, 2023

Interactive Voice Response, or IVR, is necessary for every contact center. 10 Call Center Platforms To Choose From When Looking To Implement IVR JustCall Aircall CloudTalk Kixie PowerCall Twilio Talkdesk GoTo Connect Zendesk LiveAgent Five9 1. JustCall JustCall is a cloud-based contact center software and telephony solution.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52

Talkdesk

JUNE 24, 2016

Our founders entered the contest from their home country of Portugal and subsequently found themselves on a plane to the United States, winning a MacBook Air and embarking on the journey to becoming the leading cloud-based contact center software in the world. Winner: Best Overall Hack.

Call flow 51

Call flow Contact center software Engineering APIs 51

JustCall

APRIL 3, 2023

user/month Ultimate : Message, Video, Phone, Open API at $62.99/user/month SalesLoft Pricing Plans Details of the various plans with free demo on request are available on the website, though the pricing is not mentioned. CallTrackingMetrics Overview CallTrackingMetrics is a cloud-based call tracking and contact center software.

Interactive Voice Response 52

Interactive Voice Response Analytics Enterprise Feedback 52

JustCall

APRIL 20, 2023

JustCall Overview JustCall is a VoIP business phone system and contact center software. This application integrates all the important functionality needed within a contact center software in a single, easy-to-use platform, such as: Calls Messaging Calendar Automation AI, etc. Why Revenue.io

voip 52

voip CRM call center software Interactive Voice Response 52

JustCall

JANUARY 19, 2023

Top 8 VoIP Alternatives & Options to VoIP – Choose the Best Call Center Software for Your Business JustCall Nextiva Google Voice Skype WhatsApp Spoke TextRequest ZipWhip 1. JustCall offers a range of contact center software features such as calling, messaging, calendar, automation, AI, and others.

voip 52

voip CRM Interactive Voice Response Enterprise 52