APIs Call flow Contact Center Enterprise 
VirtualPBX
FEBRUARY 18, 2021
The underlying platform that runs our Business Phone Plans , called Dash, includes an API that we use internally to pass information from one part of the system to another – such as when you transfer a call. Our Zapier template can, for instance, log inbound calls in a Google Sheet or note voicemail receipts in a Trello card.
AWS Machine Learning
FEBRUARY 6, 2023
Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. We end by explaining how contact centers can keep AI models up to date using Talkdesk AI Trainer.
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Tethr
JANUARY 18, 2019
Large enterprises – defined as an organization employing more than 1,000 call center agents – are increasingly moving to cloud-based contact center platforms and away from complex on-premise hardware and software. The post Cloud-based listening for the enterprise appeared first on Tethr.
Talkdesk
DECEMBER 23, 2020
How to improve the process Proactive outreach, A/I, automation, predictive routing and calling will be essential for outreach to the most vulnerable clients while ensuring proper staffing levels. Since many banks have shuttered their branches they are leveraging the contact center as their client experience hub.
Spearline
AUGUST 13, 2019
The standard definition of PDD can be defined as: "the time or delay that occurs from the time a number has been dialed, until the caller or called party hears ringing." ” 7 seconds might seem like nothing on paper, but for someone waiting on an instantaneous call, this can seem like an eternity.
JustCall
APRIL 12, 2023
Native conversation intelligence platform and call analytics to ramp up agent performance Agent performance & coaching: Call monitoring and performance evaluation.
Babelforce
MARCH 16, 2023
Today, 91% of businesses have engaged in some kind of digital business transformation , which means that the demand for enterprise applications has never been higher. In the context of the contact center, we call these CX Makers. How can citizen developers liberate the contact center?
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