How is CRM Used in Call Centers? A Call Center Software Guide
Babelforce
FEBRUARY 25, 2022
In this post: What does CRM stand for? Isn’t CRM the business practice or the software? What does CRM stand for? CRM is short for “Customer Relationship Management”. It’s a piece of call center software that CX teams use to manage information about their customers. How is CRM used in call centers?
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