Hodusoft

AUGUST 30, 2022

Companies, especially the call/contact centers, sales and service teams, and many others are reorganizing and updating their communication strategies to stay competitive. The vendors of CCaaS build different products on APIs (Application Programming Interfaces) that work across several operating systems and Internet browsers.

APIs 52

APIs Interactive Voice Response Contact Center voip 52

aircall

MARCH 19, 2021

Data helps you see market trends and sales patterns more clearly, letting you plan ahead to make the most of seasonal swings or changing consumer preferences. Customer data can even tell you which of your strategies and campaigns works best for improving sales performances and hitting targets. Tealium AudienceStream CDP.

Sales 62

Sales CRM Marketing Best practices 62

Natalie Petouhof

MAY 27, 2016

Digital Transformation: Customer Engagement, CRM, Innovation, Customer Experience, Customer Service, The Cloud and Analytics. • ROI Of Customer Service & Customer Experience. • The Customer Service Playbook for Integration of Traditional, Digital, Social and Mobile Customer Service Strategies and Technologies-Upcoming.

CRM 40

CRM Automotive Analytics Big data 40

aircall

MAY 24, 2021

A digital transformation strategy is critical for small businesses for many reasons. In today’s marketplace, it’s hard to survive without the cloud, big data, APIs, IoT, machine learning, artificial intelligence, automation, and mobile technologies. Clear strategy. What Is a Digital Transformation Framework?

Best practices 62

Best practices Call Center Technology Analytics 62

CSM Magazine

JULY 28, 2015

Designing mobile hooks, leveraging new APIs to enhance the existing call flow and creating omni-channel content delivery is outside the scope of most call center operations. Disconnect Mitigation Strategies. CRM Push Follow Up. The challenge for many providers is executing on this vision.

Call Center 45

Call Center Customer Service Call flow Abandon rate 45

AWS Machine Learning

FEBRUARY 1, 2024

If you’re performing prompt engineering, you should persist your prompts to a reliable data store. That will safeguard your prompts in case of accidental loss or as part of your overall disaster recovery strategy. In the batch case, there are a couple challenges compared to typical data pipelines.

Best practices 117

Best practices Engineering SaaS APIs 117